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Product Management

This team is responsible for development and administration of mission- and business-critical enterprise applications, and for planning and project management. It collaborates with business partners on service ideation, roadmapping and prioritization.

Jerod Hall

Executive Director

Teaching and Learning Applications

Administers Blackboard/Anthology tools (eCampus, Ally) and SOLE (custom), as well as the integrated apps, Blue (SEI) Student Evaluation of Instruction, Collaborate Ultra, GradeSync.

Erin Bunner

Director

Application Development and Integration Services

Responsible for developing applications, integrations, and ensuring compelling user experience across WVU's enterprise application portfolio.

Nathan Vickers

Director

Application Development

Rose McCluskey

Assistant Director

Integration Services

Beau Lawless

Assistant Director

Campus Application Administration

Manages business-critical enterprise applications such as Microsoft 365, Google Workspace (MIX), Zoom, Qualtrics and CS Gold, as well as student life applications including the STAR Rez housing app.

Brian Kraus

Director

Internet of Things

Justin Holstein

Assistant Director

Enterprise Business Planning Applications

Administers the Oracle eBusiness Suite (MAP) and Applaud, as well as Ellucian Banner (STAR) and related services such as Argos, Banner Document Management and Degree Works.

Jennifer Bennett

Director

Student Applications

George Dotson

Assistant Director

Administrative Applications

Mike Piatt

Assistant Director

Research Administration Applications

Administers WVU+kc (Kuali), Kuali Build and several custom apps, and will be implementing and administering the new research administration platform.

Erica Craft

Director

Systems of Engagement

Administers Ellucian Portal and the Salesforce suite, including the Customer Relationship Management (CRM) and Marketing Cloud platforms.

Sucharitha Bachanna

Director

Technology Planning

Delivers projects on time and on budget with WVU stakeholders, develops technology roadmaps, plans resource allocation.

Neil Jones

Director

Connect With Us

Service Desk Hours and Contact

Service Desk Hours

Monday – Friday: 7:30 a.m. – 8 p.m.
Saturday and Sunday: Noon – 8 p.m.

Closed on official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260
ITSHelp@mail.wvu.edu

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Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.

See Schedule