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How We Defend your Data

Protecting personal information is important to West Virginia University.

ITS secures Sensitive University data, including employee and student personal information, by monitoring the campus network and blocking threats from malware, vulnerabilities and malicious URLs. We also work to block the delivery of spam, and we scan University-owned devices to detect and remove both malware and improperly stored data. Review our monthly Information Security Report to see our monthly volumes.

Our privacy practices are guided by the University's Information Privacy Policy and the Sensitive Data Policy, which state that we will strive to limit the amount of personal information we collect and secure the information that is collected. Our privacy and security policies and procedures establish best practices to lower the risk of exposure and are governed by federal and international regulations:

Ways We Defend Your Data.

FERPA.

The Family Educational Rights and Privacy Act of 1974 (FERPA) grants WVU students the right to privacy over their education records. For more information about how we protect student data and students' rights under FERPA, visit the University's FERPA webpage.

HIPAA.

The University is designated as a hybrid entity under the Health Insurance Portability and Accountability Act (HIPAA) of 1996. All named University Health Care entities must implement data privacy and security provisions to safeguard medical information.

GDPR. 

The General Data Protection Regulation (GDPR) provides additional privacy rights for residents of European Union member states, as well as non-EU citizens located in an EU member state. To learn more, visit our GDPR privacy page.

GLBA.

GLBA. The Financial Modernization Act of 1999, also known as the Gramm-Leach-Bliley Act (GLBA), includes provisions to protect consumers' personal financial information.

Service Desk Hours and Contact

Service Desk Hours

Sunday: 10 a.m. - 10 p.m.   
Monday through Thursday: 7:30 a.m. - 10 p.m.
Friday: 10 a.m. - 8 p.m.
Saturday: 10 a.m. - 5 p.m.
Closed on most WVU Holidays

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260
ITSHelp@mail.wvu.edu

Get Help

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.      

See Schedule