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Service Resources

If you have a question and aren’t sure where to get help, start here. You can find many resources based on your role, or you can visit our ITS Service Catalog. Our services — hardware, software, Mountaineer Cards, printing and more — are organized by category.

Knowledge Base articles at are self-help guides are available 24/7 to walk you through common IT problems such as issues with Login and Duo two-factor authentication.

If you have a more complex problem, call the Service Desk at (304) 293-4444.


Connect With Us

Service Desk Hours and Contact

Service Desk Hours

Monday – Thursday: 7:30 a.m. – 10 p.m.
Friday: 7:30 a.m. – 8 p.m.
Saturday: 10 a.m. – 5 p.m.
Sunday: 10 a.m. – 10 p.m.

Closed on official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260

Get Help

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.      

See Schedule