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IT Services

Table of contents

Directories

Email services

  • Faculty/staff email: Morgantown, Potomac State and WVU Tech, and HSC use separate Office 365 systems for email, calendars, contacts and tasks.
  • BEST PRACTICES: ITS recommends that you keep a separate email account for personal communications. While the University allows de minimis personal use of email, employees should primarily use personal email accounts with non-WVU providers for email unrelated to work.

    It's important to realize that personal email correspondence on University systems could potentially become part of official University records. For this reason, communications with family or friends, financial institutions, and merchants or service providers should be done primarily through personal email accounts.

File sharing and collaboration

  • Filelocker : provides a secure means of transferring files that are too large (25 MB to 1 GB) or too confidential to be sent by email, or of a type not permitted in email attachments.
  • OneDrive for Business : Every employee’s Office 365 account includes 1 terabyte (1000 gigabytes) of available storage for files kept online that can be shared with others, at WVU and elsewhere.
  • SharePoint : offers sophisticated information collaboration and sharing capabilities for work groups. Anyone with the title of Director or Department Chair or higher may request a SharePoint site collection for the unit.
  • Web Hosting: University Relations-Digital Services provides assistance to WVU offices in the creation and maintenance of their web sites . For personal web sites, use the Community Web hosting service.

Instructional resources

  • Academic advising support: The DegreeWorks system provides students and their advisors with up-to-date information on progress toward graduation.
  • Classroom technology: The iDesign-Classroom Group manages more than 100 high-tech classrooms on the Downtown and Evansdale campuses. These classrooms have multimedia technology installed in the room or use resources available from a central Media Distribution System.
  • iClicker: iClicker is a student-engagement tool used for student interaction and retention. WVU selected iClicker as the campus standard for student response systems to be used in undergraduate classes. Students can respond to in-class questions using an iClicker remote, mobile device or laptop. Instructors can view student responses and upload grades to eCampus. 
  • Computer Lab: Centrally funded, public computing facilities are located in Evansdale Library. Some colleges and academic departments have labs. Check with the individual department for availability and restrictions.
  • Computer training labs: ITS maintains classrooms for hands-on computer training in the Evansdale Library and at One Waterfront Place.
  • Course design assistance: The iDesign group assists faculty with course design projects involving the use of technology. They also teach faculty development workshops on topics such as instructional design, scenario-based learning and podcasting.
  • Digital Measures: This web-based reporting service stores records of faculty teaching, research/scholarship, and service, as well as biographical and credential information. The database allows the University to run reports relevant to accreditation, strategic action and more. It also provides a way to extract CV and web page feeds for online faculty profiles.
  • Evaluation of instruction: Faculty can solicit feedback about their courses using the WVU’s new Student Evaluation of Instruction (SEI) tool, a product called Blue by eXplorance. SEI is fully integrated with eCampus and available for campus-wide use. Register for training sessions on the training calendar. This tool replaced the homegrown eSEI system, which is no longer available after May 2016. Previous reports from WVU’s homegrown SEI/eSEI, however, will remain available for downloading for an indefinite period. Instructors who want to save previous reports or store them in Digital Measures are encouraged to do so this spring. The homegrown SEI/eSEI system eventually will be decommissioned.
  • Learning management system: WVU eCampus is WVU’s official learning management system used to deliver completely online courses or to enhance traditionally delivered courses.
  • Online testing: The eCampus learning management system provides for online testing. The Respondus LockDown Browser, a customized browser through which faculty can administer online tests while restricting students’ access to Internet resources, is also available.
  • Plagiarism assessment: TurnItIn is a tool for checking documents for proper use of citations and possible plagiarism.
  • Remote instruction: Blackboard Collaborate can be used to conduct webinars, host online interactive sessions, or augment eCampus course materials with audio content. A wealth of information about Collaborate is available on our support site for it.
  • Student information system: Banner is the official student system of record used at all WVU campuses. Administrative forms are used to find core student data, lift holds, build schedules and update other student information. STAR, the self-service portion of Banner, allows faculty to see courses, enter grades and view academic history and other student information. Students use the same system to get information about financial aid, course schedules and catalogues and to register for classes.
  • Student Success Collaborative: The Student Success Collaborative, or SSC Campus, sifts through concrete data in a matter of seconds, giving advisors, tutors and instructors information that may help students stay in school and graduate. It identifies struggling students by creating markers and intervention points for those who might not traditionally show up as at risk.
  • Thesis and dissertation submission: The Electronic Thesis and Dissertation program (ETD) provides graduate students who have written a thesis or dissertation with assistance in completing the graduation requirement to submit their documents electronically.
  • Test Scanning: The Instructors and other campus professionals can use the test scanning service provided by Information Technology Services for processing survey, quiz and test results.

Managing your accounts

Mobile Device Management

  • The Endpoint Management and Outbound Support teams offer several mobile device management services, including: email setup and synchronization; wireless connections; and Login password changes. We support devices including iPhones, iPads and several other kinds of smartphones. We are assessing whether to offer additional services in the future. If you need assistance, please call the ITS Service Desk at 304-293-4444, email ITSHelp@mail.wvu.edu or visit it.wvu.edu/help.

Mountaineer Card

  • The official photo identification card of the University is known as the Mountaineer Card. Issued to students, faculty, staff and others, it provides access to WVU services, buildings and events. It also works as a debit card, so guard it as you would any bank-issued ATM card. Learn how to use it and what to do if you lose it.

Network access

  • Wireless network: Wireless access is available in and around buildings throughout campus.
  • Remote access to on-campus resources: MasterApps is a system based on Citrix software that lets you connect to systems that are not directly accessible from off campus, including ITS file servers.

Printing

  • Students and employees can email or upload documents and print from anywhere with a web-based service. To use MyPrinting, users must have valid Login credentials, a WVU email account and a Mountaineer Card with a Mountie Bounty balance. To log in and get started, visit: https://myprinting.wvu.edu/.
    Printers are currently located in the lobbies of Summit, Arnold and Towers residence halls.
  • For WVU stationery, business cards, bindery services and more extensive printing services, visit Printing Services.
  • Managed Printing for departments offers a cost-effective method of controlling over the use of their printers.
  • Big Prints: A large-format printer, capable of printing full color prints up to 3’x150’ on glossy paper or 3’x 300’ on matte paper, is located at the Evansdale Library Computing Center.

Software for your computer

  • Antivirus Software : WVU has a site license for Kaspersky Antivirus, available to WVU students and employees at no charge. The product provides the latest virus definitions, without requiring a personal subscription. Individuals may use this software on as many as three devices, as long as they are WVU students or employees and WVU maintains a valid licensing agreement.
  • Microsoft Office: The current version of Microsoft Office can be installed on any University-owned Windows or Macintosh computer at no charge under WVU’s licensing agreement with Microsoft. Faculty and staff can purchase Office for a personal computer very inexpensively. Information on both options is available from the Software Licensing Information Center. Current students can obtain Microsoft Office at no charge through the Student Advantage program.
  • Software Licensing : The Software Licensing Information Center (SLIC) negotiates discounted software agreements with many vendors for WVU departments, faculty and staff. Students can purchase software at academic pricing.

Support services

  • ITS Service Desk: Visit it.wvu.edu/help, email ITSHelp@mail.wvu.edu or call 304-293-4444 to report problems or request help with any systems, unless they are specific to the Health Sciences Center.
  • Health Sciences IT Service Desk: Send email to its@hsc.wvu.edu or call 304-293-3631 to report problems or request assistance with HSC-specific technology and systems, including the HSC Office 365 system.
  • Training: View helpful training resources on various WVU systems and tools. 

Telecommunications

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Contact Service Desk
Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

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