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About

Vision

Provide a digital experience that differentiates WVU as the model land-grant university and preferred higher education destination.

Mission

Information Technology Services is dedicated to providing a rich, integrated and secure digital experience woven throughout WVU’s pillars of education, healthcare, prosperity and purpose, creating opportunities for people to connect, discover and innovate to solve real-world problems.

Guiding Principles

Blue-Sky Approach: Welcome creative solutions, reimagine the way we work, and be uninhibited by past practices.
People-Driven Design: Enhance the user experience by creating useful, integrated, intuitive and technology-enabled engagement opportunities.
Repeatable Processes: Establish and document processes to ensure consistency of IT operations and customer experience.
Maximize Resources: Encourage adoption of enterprise solutions, implement the fewest solutions possible to conduct University business, and automate routine, repetitive, and time-consuming manual tasks.
Smart Data: Turn data into an asset that can provide critical context and new insights to drive digital experiences and support decision-making.
Built to Last: Create sustainable systems and processes that can adapt to changing needs, respond to innovation and dynamically support mission-critical functions.
Risk-Based Security: Ensure security and prioritize usability by implementing security controls based on risk, avoiding those that introduce unnecessary complexity and do not add value.

Service Desk Hours

Monday – Friday: 7:30 a.m. – 8 p.m.
Saturday and Sunday: Noon – 8 p.m.

Closed on official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260
ITSHelp@mail.wvu.edu

IT Help Center

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.

See Schedule