Skip to main content

Infrastructure and Operations

This team ensures the reliability and delivery of core and mission-critical services such as wired and wireless internet, telecommunications, data centers, and data engineering, as well as customer service.

Steven Watkins

Executive Director

Network and Telecommunication Services

Supports all wired and wireless internet services, including WVU.Encrypted, WVU.Guest, WVU.Play, Internet2, a Science DMZ and Virtual Private Network.

John Rollins

Director

Network Services

Vacant

Assistant Director

Data Engineering

Supports database administration, data architecture, data warehousing and integration platform operations.

John Loeffelbein

Director

Data Engineering

Priyatham Godavarthi

Assistant Director

Cloud Services

Supports core infrastructure services, including data centers, cloud solutions like Amazon Web Services and Microsoft Azure, data backup and recovery services, and network drives.

Justin Haggerty

Director

Cloud Infrastructure

Vacant

Assistant Director

Systems Engineering

Rick Hayes

Assistant Director

Service Management

Manages internal IT processes, including change management, knowledge management and service transition; provides phone-based customer support at the Service Desk.

Alan Skillings

Director

Service Desk

Adam Emerling

Assistant Director

Service Transition

Amy Baker

Assistant Director

Endpoint Management and Outbound Support

Supports WVU-owned and WVU-managed computers using remote tools, provides deskside customer assistance for units without departmental IT support.

Matthew Barclay

Director

Service Centers and Printing Operations

Provides walk-up customer support, operates the Managed Printing and MyPrinting programs.

Kristopher Davis

Assistant Director

Connect With Us

Service Desk Hours and Contact

Service Desk Hours

Monday – Friday: 7:30 a.m. – 8 p.m.
Saturday and Sunday: Noon – 8 p.m.

Closed on official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260
ITSHelp@mail.wvu.edu

Get Help

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.

See Schedule