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Student Resources

ACTION REQUIRED: All students on all campuses must reauthorize proxy permissions as soon as possible, or current Proxy holders won’t be able to access your information in STAR or discuss it with University officials.

The location and link names for the Proxy process are the same as before, and Proxy holders with an active account can log in with same username and password they have previously used.

This change was made Sunday, May 19 as part of a critical system update. If you updated your Proxy information after that, you’re good to go.

Tech Recommendations

Frequently Asked Questions Student Technology Guide (PDF)

Get Your Login Username and Password

Every student gets a unique set of credentials to access Portal, eCampus, STAR and more. You can manage yours online, from resetting your password and unlocking your account to choosing a name that’s different from your legal name for many WVU systems.

Never share your WVU Login password with anyone, including a partner or parent. Parents can look at your account, pay a bill on your behalf or view your grades when you give them access through the Parent/Guest Portal. Parent/Guest Portal

Set Up Duo Two-Factor Authentication

Duo two-factor authentication is an extra layer of account security, besides your username and password. Download the free Duo Mobile app on your phone and follow the setup instructions on a computer. Be ready for the day you lose, forget or replace your phone by generating backup codes under the Manage Account button at Stash the codes in your wallet, cross them out as you use them, and generate more when you’ve used all 10.

Never approve a Duo push that you didn’t initiate. Attackers who get access to your username and password must still go through Duo two-factor authentication to access WVU systems. A push you didn’t initiate is an attacker trying to impersonate you. Once in, they can change your Login password, lock you out, add devices to your account, and use that access to scam others.

Duo Setup Instructions Backup Code Instructions

Download Free and Discounted Software

After you have registered for classes, you can install free Microsoft Office on up to five devices and free Sophos anti-virus on up to three. MATLAB is also available for free. Visit for more deals.

Free Microsoft Office Free Sophos Anti-Virus Software Licensing Center

All About Your Mountaineer ID Card

Students moving into WVU residence halls in Morgantown, Keyser and Beckley can pick up their new ID Cards from at check-in this August. Be sure your photo meets the requirements, then visit as early as possible to submit. Don’t wait until the day before move-in, or your card may not be ready. And be sure to complete the second step, upload a legal photo ID as proof of your identity. Watch your MIX email for approvals or rejections.

Morgantown students living off-campus can pick up ID cards at the ITS Service Center in the Mountainlair, which is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.

WVU Keyser students not living in residence halls should direct questions to

WVU Beckley students not living in residence halls should direct questions to Mountaineer Card Services

Learn About On-Campus Printing

WVU has an affordable, paid-printing service called MyPrinting. You'll use Mountie Bounty that’s been loaded onto your WVU ID and swipe your card at a printing station. It’s less expensive than buying a printer, paper and ink.

Wireless printers won’t be allowed to connect to the Potomac State College and WVU Tech networks. If you want to bring a personal printer to these campuses, it must have a USB cable, and wireless capabilities must be disabled.

MyPrinting Instructions Printer Locations (Login Required)

Connect to Campus Wi-Fi

Select the secure WVU.Encrypted wireless network and enter your WVU Login username and password to connect your mobile devices and computer to the internet in WVU buildings and facilities. WVU.Encrypted is available across all campuses and keeps you connected wherever you go.

Depending on where you live, your residence hall or apartment may have a private internet provider. This article has information about Morgantown residence halls and apartments, including how to connect your devices.

On the Beckley and Keyser campuses, you’ll use the WVU.Play network for gaming consoles and smart devices such as TVs, Google Home, Amazon Alexa, Apple TV and Roku. All devices must be registered by MAC address at before connecting.

Internet Availability Connect to WVU.Encrypted Connect to WVU.Guest Connect to WVU.Play

Get Technology Support

The fastest way to get help is by calling the Service Desk at 304-293-4444. If you prefer finding your own answers to your questions, explore articles in the IT Help Center at Rather submit a support ticket? Use the Service Catalog to submit a request to the appropriate team. For in-person assistance, stop by an ITS Service Center location Mondays through Fridays, 8:30 a.m. - 4:30 p.m. They also handle ID card replacements.

ITS doesn't provide computer repair services. Enter “computer repair near me” in a search engine like Google to find local options. If you’re a Health Sciences student, contact the HSC Help Desk for help at 304-293-3631.

IT Help Center Walk-In Service Centers HSC Help Desk

Defend Your Data

If you receive a suspicious email, don’t reply or click on any links! It could be a phishing scam. Forward it as an attachment to so the experts can investigate.

Connect With Us

Service Desk Hours and Contact

Service Desk Hours

Monday – Friday: 7:30 a.m. – 8 p.m.
Saturday and Sunday: Noon – 8 p.m.

Closed on official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260

Get Help

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.

See Schedule