Frequently Asked Questions HSC Computer Program
Computer Buying Guidance Printable Residence Hall Tech Tips
Get Your Login Username and Password
Every student gets a unique set of credentials to access Portal, eCampus, STAR and more. You can manage yours online, from resetting your password and unlocking your account to choosing a name that’s different from your legal name for many WVU systems.
Never share your WVU Login password with anyone, including a partner or parent. Parents can look at your account, pay a bill on your behalf or view your grades when you give them access through the Parent/Guest Portal.login.wvu.edu Parent/Guest Portal
Set Up Duo Two-Factor Authentication
Duo two-factor authentication is an extra layer of account security, besides your username and password. After you register for classes for the first time, you’ll be prompted to set up Duo when trying to log into a WVU system. Download the free Duo Mobile app on your phone and follow the setup instructions on a computer.
Be ready for the day you lose, forget or replace your phone by generating backup codes under the Manage Account button at login.wvu.edu. Stash the codes in your wallet, cross them out as you use them, and generate more when you’ve used all 10.
Don’t want to use your phone? You can purchase a Duo display token at any WVU Barnes & Noble bookstore. Please call (304) 293-7461 to check availability.Duo Setup Instructions Backup Code Instructions
Download Free and Discounted Software
After you have registered for classes, you can install free Microsoft Office on up to five devices and free Sophos anti-virus on up to three. MATLAB is also available for free. Visit slic.wvu.edu for more deals. Extra bonus! Students receive unlimited Google Drive cloud storage with their MIX (Gmail) account.Free Microsoft Office Free Sophos Anti-Virus Software Licensing Center
All About Your Mountaineer ID Card
Students moving into WVU residence halls in Morgantown, Keyser and Beckley can pick up their new ID Cards from at check-in this August. Be sure your photo meets the requirements, then visit idphoto.wvu.edu as early as possible to submit. Don’t wait until the day before move-in, or your card may not be ready. And be sure to complete the second step, upload a legal photo ID as proof of your identity. Watch your MIX email for approvals or rejections.
Morgantown students living off-campus can pick up ID cards at the ITS Service Center in the Mountainlair, which is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.
WVU Keyser students not living in residence halls should direct questions to email@example.com.
WVU Beckley students not living in residence halls should direct questions to hub.wvu.edu/contact.mymountaineercard.wvu.edu Mountaineer Card Services
Learn About On-Campus Printing
If you bring a personal printer, it must have a wired USB connection, and wireless capabilities must be disabled. WVU does not allow personal wireless printers to connect to campus Wi-Fi. Students are encouraged to use a web-based service called MyPrinting, and pay using Mountie Bounty.MyPrinting Instructions Printer Locations (Login Required) myprinting.wvu.edu
Connect to Campus Wi-Fi
Select the WVU.Encrypted wireless network and enter your WVU Login username and password
to connect your mobile devices and computer to the internet. It’s available across
all campuses, including residence halls.
The WVU.Play network is for gaming consoles and smart devices such as TVs, Google Home, Amazon Alexa, Apple TV and Roku. All these devices must be registered by MAC address at mydevices.wvu.edu before connecting to WVU.Play.
COMPETITIVE GAMERS: Ethernet ports provide higher-quality streaming, less lag time and a more reliable connection than the wireless network for students living in most WVU residence halls in Morgantown and Keyser. Each room has a wireless access point on one wall near the ceiling, with three active network connections. These are usually labeled Cisco and are the ONLY active internet connections in the room.
All devices must be registered by MAC address at mydevices.wvu.edu before connecting to ethernet ports. Devices must be directly plugged into one of the ports, without using personal switches, routers or access points. Ports labeled LAN3, LAN2 and POE-LAN1 will be available; the port labeled Pass-Thru cannot be used. None of these ports provides power.
Residence halls that CANNOT support hard-wired access include Seneca Hall, Vandalia Hall, University Place and all residence halls at WVU Beckley. WVU has no immediate plans to install ethernet ports in these buildings.
The WVU.Guest network is only for visitors. Students trying to connect will get an error.Connect to WVU.Encrypted Connect to WVU.Guest Connect to WVU.Play
Get Technology Support
The fastest way to get help is by calling the Service Desk at 304-293-4444. If you prefer finding your own answers to your questions, explore articles in the IT Help Center at it.wvu.edu/help. Rather submit a support ticket? Use the Service Catalog to submit a request to the appropriate team. For in-person assistance, stop by an ITS Service Center location Mondays through Fridays, 8:30 a.m. - 4:30 p.m. They also handle ID card replacements.
ITS doesn't provide computer repair services. Enter “computer repair near me” in a search engine like Google to find local options. If you’re a Health Sciences student, contact the HSC Help Desk for help at 304-293-3631.IT Help Center Walk-In Service Centers HSC Help Desk
Defend Your Data
If you receive a suspicious email, don’t reply or click on any links! It could be a phishing scam. Forward it as an attachment to DefendYourData@mail.wvu.edu so the experts can investigate.defendyourdata.wvu.edu