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Student Resources

COMING SOON: Update Proxy holders after Monday, May 20 to ensure continued access to your records

To ensure that Proxy holders have continued access to your WVU records and the ability to pay bills on your behalf, students will need to reauthorize that access in STAR, starting Monday, May 20. If you don’t take any action, your current Proxy holders won’t be able to access your information or discuss it with University employees.

This change is part of a critical update to the STAR student information system. The location and link names for the Proxy process will be the same. However, one change you may notice is that the previously separate Midterm and Final Grades pages will be combined into a single page labeled “Disclose Midterm Grades, Final Grades, and Academic Progress.”

Tech Recommendations

Frequently Asked Questions Computer Buying Guidance

Get Your Login Username and Password

Every student gets a unique set of credentials to access Portal, eCampus, STAR and more. You can manage yours online, from resetting your password and unlocking your account to choosing a name that’s different from your legal name for many WVU systems.

Never share your WVU Login password with anyone, including a partner or parent. Parents can look at your account, pay a bill on your behalf or view your grades when you give them access through the Parent/Guest Portal.

login.wvu.edu Parent/Guest Portal

Set Up Duo Two-Factor Authentication

Duo two-factor authentication is an extra layer of account security, besides your username and password. After you register for classes for the first time, you’ll be prompted to set up Duo when trying to log into a WVU system. Download the free Duo Mobile app on your phone and follow the setup instructions on a computer.

Be ready for the day you lose, forget or replace your phone by generating backup codes under the Manage Account button at login.wvu.edu. Stash the codes in your wallet, cross them out as you use them, and generate more when you’ve used all 10.

Don’t want to use your phone? You can purchase a Duo display token at any WVU Barnes & Noble bookstore. Please call (304) 293-7461 to check availability.

Duo Setup Instructions Backup Code Instructions

Download Free and Discounted Software

After you have registered for classes, you can install free Microsoft Office on up to five devices and free Sophos anti-virus on up to three. MATLAB is also available for free. Visit slic.wvu.edu for more deals.

Free Microsoft Office Free Sophos Anti-Virus Software Licensing Center

All About Your Mountaineer ID Card

Students moving into WVU residence halls in Morgantown, Keyser and Beckley can pick up their new ID Cards from at check-in this August. Be sure your photo meets the requirements, then visit idphoto.wvu.edu as early as possible to submit. Don’t wait until the day before move-in, or your card may not be ready. And be sure to complete the second step, upload a legal photo ID as proof of your identity. Watch your MIX email for approvals or rejections.

Morgantown students living off-campus can pick up ID cards at the ITS Service Center in the Mountainlair, which is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.

WVU Keyser students not living in residence halls should direct questions to pscstudentexperience@mail.wvu.edu.

WVU Beckley students not living in residence halls should direct questions to hub.wvu.edu/contact.

mymountaineercard.wvu.edu Mountaineer Card Services

Learn About On-Campus Printing

Students may bring a personal printer for use in their residence hall room. Wireless printing is not permitted on the Potomac State College and WVU Institute of Technology campuses. Printers on these campuses must have a USB connection.

WVU also provides a web-based service called MyPrinting that uses Mountie Bounty for payment.

MyPrinting Instructions Printer Locations (Login Required) myprinting.wvu.edu

Connect to Campus Wi-Fi

Select the WVU.Encrypted wireless network and enter your WVU Login username and password to connect your mobile devices and computer to the internet. It’s available across all campuses, including residence halls.

The WVU.Play network is for gaming consoles and smart devices such as TVs, Google Home, Amazon Alexa, Apple TV and Roku. All these devices must be registered by MAC address at mydevices.wvu.edu before connecting to WVU.Play.

COMPETITIVE GAMERS: Ethernet ports provide higher-quality streaming, less lag time and a more reliable connection than the wireless network for students living in most WVU residence halls in Morgantown and Keyser. Each room has a wireless access point on one wall near the ceiling, with three active network connections. These are usually labeled Cisco and are the ONLY active internet connections in the room.

All devices must be registered by MAC address at mydevices.wvu.edu before connecting to ethernet ports. Devices must be directly plugged into one of the ports, without using personal switches, routers or access points. Ports labeled LAN3, LAN2 and POE-LAN1 will be available; the port labeled Pass-Thru cannot be used. None of these ports provides power.

Residence halls that CANNOT support hard-wired access include Seneca Hall, Vandalia Hall, University Place and all residence halls at WVU Beckley. WVU has no immediate plans to install ethernet ports in these buildings.

The WVU.Guest network is only for visitors. Students trying to connect will get an error.

Connect to WVU.Encrypted Connect to WVU.Guest Connect to WVU.Play

Get Technology Support

The fastest way to get help is by calling the Service Desk at 304-293-4444. If you prefer finding your own answers to your questions, explore articles in the IT Help Center at it.wvu.edu/help. Rather submit a support ticket? Use the Service Catalog to submit a request to the appropriate team. For in-person assistance, stop by an ITS Service Center location Mondays through Fridays, 8:30 a.m. - 4:30 p.m. They also handle ID card replacements.

ITS doesn't provide computer repair services. Enter “computer repair near me” in a search engine like Google to find local options. If you’re a Health Sciences student, contact the HSC Help Desk for help at 304-293-3631.

IT Help Center Walk-In Service Centers HSC Help Desk

Defend Your Data

If you receive a suspicious email, don’t reply or click on any links! It could be a phishing scam. Forward it as an attachment to DefendYourData@mail.wvu.edu so the experts can investigate.

defendyourdata.wvu.edu

Connect With Us

Service Desk Hours and Contact

Service Desk Hours

Monday – Friday: 7:30 a.m. – 8 p.m.
Saturday and Sunday: Noon – 8 p.m.

Closed on official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260
ITSHelp@mail.wvu.edu

Get Help

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.

See Schedule