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Employee Resources

Login Credentials

Every employee gets a unique set of credentials to access Outlook email and other WVU systems. To claim your account or change your password, go to login.wvu.edu.

Duo Two-Factor Authentication

All WVU employees and students must use Duo two-factor authentication when accessing secure systems. Go to login.wvu.edu and click ‘My Login’ to set up two-factor and install Duo Mobile on your phone. Get step-by-step instructions at twofactor.wvu.edu. If you don’t want to use your phone, you can purchase a Duo display token at any WVU Barnes & Noble bookstore, in-store or online.

Generate Single-Use Codes
After setting up Duo, generate single-use codes to have as backup in case you lose access to your primary device. Store them in your wallet or another secure location, cross them out as you use them, and generate a new list when you’ve used all 10.

Technology Support

  • If your college or department has their own IT unit, contact them first.
  • Contact the central ITS Service Desk to receive assistance with ITS-supported systems and applications. 304-293-4444 or ITSHelp@mail.wvu.edu
  • Go to it.wvu.edu/help to find support articles and submit service request tickets.
  • If you’re a Health Sciences employee, contact HSC ITS.
    Computer Support: 304-293-3631
    SOLE Support: 304-293-2491

Email and Internet

Office 365 and Outlook email are available to all regular employees. Supervisors must request accounts for student employees; these are not automatically created. If you need access to email before your official start date, ask your hiring supervisor who to contact at your Expert Business Office (EBO). They can provide an early access date to Payroll.

Teaching faculty also have access to Gmail accounts known as MIX email, which can be accessed through the WVU Portal. MIX accounts come with unlimited Google Drive storage. Health Sciences employees should go to office365.hsc.wvu.edu to log in to their Office 365 system and learn more about their services.

If you would like your email address changed, send a request to ITSHelp@mail.wvu.edu or call 304-293-4444.

For wireless internet access, all employees MUST connect to WVU.Encrypted.

Software

Employees get FREE and reduced software for personal use! Your work machine will already have O365 applications and Sophos anti-virus installed.

Mountaineer ID Card

Your Mountaineer ID Card is your access to WVU buildings, door locks, the PRT, the Mountain Line transit and more. You can also use your ID to pay for food and services on and off-campus with Mountie Bounty. Keep your ID card safe! Replacements cost $30.

Portal

portal.wvu.edu is a “one-stop” application that allows employees to:

  • Request leave, use the web clock and view time cards
  • View your pay statement and HR information
  • Access resources, such as MyParking, MyExpenses and Mountaineer Marketplace • view your Microsoft Outlook email and calendar, or MIX email

Academic Tools

  • Banner is used for advising students, updating grades or reviewing applications. You can access it using your laptop or mobile devices, as long as you are using WVU’s secure Wi-Fi. STAR, the self-service side, is where faculty can view class rosters, email students and enter grades. It is also where students can view financial aid, pay tuition, register for classes, view class schedules and more.
  • eCampus is WVU’s main learning management system, which can facilitate online and lecture-based classes. View eCampus resources at ecampusinfo.wvu.edu.
  • SOLE is HSC’s learning management system. View SOLE support resources at its.hsc.wvu.edu/sole-support.
  • Digital Measures is the reporting tool used to record professional accomplishments and activities, and track tenure eligibility.
  • WVU Kuali Coeus (WVU+kc) is the research administration system used to submit sponsored research proposals and receive award notices.
  • Navigate (formerly SSC Campus) is the scheduling, advising and tutoring tool that integrates with Banner and gives advisors and instructors information that may help students stay in school, succeed and graduate.
  • SEI (Student Evaluation of Instruction) is a tool that gathers anonymous feedback from students.
  • DegreeWorks is a tool that gives students and advisors a visual checklist of courses and objectives required for graduation, including major requirements, major electives, capstone and General Education Foundations (GEF) requirements.

Quick Links

Stay Up to Date

Follow @WVUITServices on Twitter or “like” WVU Information Technology on Facebook to get real-time updates on service outages and other IT-related announcements.

Contact Service Desk

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

Get Help