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Faculty and Staff Resources

Get Your Login Username and Password

Every employee gets a unique set of Login credentials to access WVU systems. Because many people use a name other than their legal name, all active faculty, staff and students may select a Chosen Name for use in the WVU systems that are technically capable of accepting them. That process begins with the Manage Account button at login.wvu.edu.

login.wvu.edu

Set Up Duo Two-Factor Authentication

Two-factor authentication is an extra layer of account security, besides your username and password. You’ll be prompted to set up Duo the first time you log into most WVU systems. Download the free Duo Mobile app on your phone and follow the setup instructions on a computer. Don’t want to use your phone? You can purchase a Duo display token at any WVU Barnes & Noble bookstore.

After setting up Duo, we recommend generating backup codes at login.wvu.edu in case you lose, forget or need to replace your phone or Duo token. You can generate 10 single-use codes. Store them in your wallet or another secure location and cross them out as you use them. Generating a new list will invalidate any previous, unused codes.

Duo Setup Instructions Backup Code Instructions

Download Free and Discounted Software

You can download FREE Microsoft Office on up to five personal devices and Sophos anti-virus protection on up to three. Your work computer will already be equipped with this software. Faculty and staff also have free access to Adobe Creative Cloud software, but you must submit a request so it can be assigned to you. Employees have access to other reduced-cost software, so visit the Software Licensing Center before buying anywhere else.

Free Microsoft Office Free Sophos Anti-Virus Software Licensing Center

All About Your Mountaineer ID Card

To get a Mountaineer ID Card, visit idphoto.wvu.edu and submit a picture that meets WVU’s requirements. If you work on the Morgantown campus, you can pick up your ID on the next business day after receiving an approval email. ITS Service Centers are open 8:30 a.m.-4:30 p.m. Monday through Friday in the Mountainlair, in G-118 of Bennett Tower, and in Room G 101 North at the Health Sciences Center (HSC).

mymountaineercard.wvu.edu Mountaineer Card Services

Connect to Campus Wi-Fi and Email

Select the WVU.Encrypted wireless network and enter your Login username and password to connect your mobile devices and computer to the internet on the Morgantown, Keyser and Beckley campuses. If colleagues are visiting from participating institutions, they can use the eduroam service or WVU.Guest.

Office 365 and Outlook email are available to all employees. Teaching faculty also get access to Google Workspace, including MIX (Gmail) and unlimited Google Drive storage.

The Health Sciences Center has its own instance of Microsoft 365, so employees should go to office365.hsc.wvu.edu to log in. Contact the HSC ITS Help Desk at 304-293-3631 Option 1, if you have problems.

Connect to WVU.Encrypted Outlook Email Basics MIX (Gmail)

Collaboration Tools


Surveys and Forms

All WVU employees have free access to Qualtrics, a powerful, industry-leading software for conducting surveys and creating forms. New to Qualtrics? Review this FAQ, which includes a flow chart to illustrate the many use-case scenarios, along with these resources for getting started.

There is also a HIPAA-compliant option for researchers, faculty and staff collecting Sensitive Data. This instance of Qualtrics is more secure but less flexible. Access to HSC Qualtrics is granted on a case-by-case basis.

Qualtrics Getting Started HSC Research Tools

Access HR Information

Portal.wvu.edu is the primary entry point for many services, including the systems used to request leave, log work hours, view HR information, purchase supplies, reconcile travel and PCard expenses, and more. Be sure to check out Talent and Culture's new employee resources.

portal.wvu.edu Talent and Culture's New Employee Resources

Get Technology Support

Typically, the first point of contact is the WVU ITS Service Desk at 304-293-4444 or the IT Help Center, where you can search for answers to your questions or submit a ticket.

However, researchers who use either an @hsc.wvu.edu or a @wvumedicine.org email account to access technology services should start with the HSC ITS Help Desk at 304-293-3631, option 1, or submit a ticket online.

Most colleges and some administrative units also have their own IT support teams.

IT Help Center ITS Service Centers locations HSC IT Service Desk Guide to Finding Support
College, Department and Regional Support

Defend Your Data

If you receive a suspicious email, don’t click on any links! It could be a phishing scam. Forward it as an attachment to DefendYourData@mail.wvu.edu so the experts can investigate.

You can also easily report computer security and privacy incidents by clicking the button at DefendYourData.wvu.edu, or the Health Sciences Center ITS website. WVU Login credentials are required. 

defendyourdata.wvu.edu Report Suspicious Messages Report Security or Privacy Incident

Overview of Academic Tools for Faculty

Faculty have access to a wide array of tools and resources to be successful, with services provided by WVU ITS, Health Sciences ITS, Libraries, college and department IT staff, Research Computing, Teaching and Learning Commons, the Provost’s Office and more. Here are some of those most frequently used.

  • eCampus is WVU’s main learning management system, used to support online and lecture-based classes. eCampus is supported by WVU ITS and contains many third-party, vendor-supported building blocks such as Turnitin, Respondus Lockdown Browser and more. Find more information at ecampusinfo.wvu.edu.
  • SOLE is Health Sciences' learning management system, supported by Health Sciences Center ITS.
  • iClicker and iClicker Cloud are audience response tools that makes it easy to increase participation, facilitate quizzes, measure performance and get more out of your classroom. Student responses are instantly recorded and grades can be synced with eCampus. iClicker Cloud is the newer version with more question types and cloud storage and can be used with courses delivered online.
  • Qualtrics, a powerful, industry-leading software for conducting survey, can also be used to measure student engagement and whether learning objectives are being met.
  • Classroom Attendance Monitoring with Mobile ID works with the WVU ID card software (CS Gold) to let you take attendance and run reports.
  • Digital Measures is used to record professional accomplishments and activities, and track tenure eligibility. Each college has its own point of contact.
  • WVU Kuali Coeus (WVU+kc) is the research administration system used to submit sponsored research proposals and receive award notices.
  • Banner is used for advising students, updating grades and reviewing applications. STAR SSB (Self-Service Banner) is where students can view financial aid, pay tuition, register for classes and view class schedules. It's also where faculty can view class rosters, email students and enter grades.
  • Navigate is the scheduling, advising and tutoring tool that integrates with Banner and gives advisors and instructors information that may help students stay in school, succeed and graduate.
  • Degree Works gives students and advisors a visual checklist of courses and objectives required for graduation, including major requirements, major electives, capstone and General Education Foundations (GEF) requirements.
  • SEI (Student Evaluation of Instruction) is a tool that gathers anonymous feedback from students.

eCampus Info Teaching and Learning Commons

Connect With Us

Service Desk Hours and Contact

Service Desk Hours

Monday – Friday: 7:30 a.m. – 8 p.m.
Saturday and Sunday: Noon – 8 p.m.

Closed on official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260
ITSHelp@mail.wvu.edu

Get Help

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.

See Schedule