Faculty and Staff Resources

Quick links: Getting Started | Overview of Academic Tools for Faculty | Digital Tools and Resources

IT Help Center

The IT Help Center is a searchable knowledge base and service catalog that hosts support information and allows students, faculty and staff to submit service requests. It provides extensive information about technology services. Students, faculty and staff can log into the IT Help Center to access the full catalog, search for answers or request assistance.

ITS Service Desk

If you can’t find the answers in the IT Help Center, the WVU ITS Service Desk can assist. For the fastest assistance, contact them at 304-293-4444. Emailing ITSHelp@mail.wvu.edu creates a ticket, but these are answered in the order received, after calls are addressed, so the response won’t be immediate.

However, researchers who use either an @hsc.wvu.edu or a @wvumedicine.org email account to access technology services should start with the HSC Help Desk at 304-293-3631, option 1, or submit a ticket online.

Most colleges and some administrative units also have their own IT support teams.

IT Help Center ITS Service Centers locations HSC Help Desk Guide to Finding Support College, Department and Regional Support

Getting Started

Get Your Login Username and Password

Every employee receives unique Login credentials to access WVU systems. Because many people use a name other than their legal name, all active faculty, staff and students may select a Chosen Name for use in systems that are technically capable of accepting them. To start, click the Manage Account button at login.wvu.edu. If you experience issues with your login credentials, contact the IT Service Desk at 304-293-4444.

login.wvu.edu

Set Up Duo Two-Factor Authentication

Two-factor authentication is an extra layer of account security, besides your username and password. You’ll be prompted to set up Duo the first time you log into most WVU systems. Download the free Duo Mobile app on your phone and follow the setup instructions on a computer.

After setting up Duo, we recommend generating backup codes at login.wvu.edu in case you lose, forget or need to replace your phone or Duo token. You can generate 10 single-use codes. Store them in your wallet or another secure location and cross them out as you use them. Generating a new list will invalidate any previous, unused codes.

Duo Setup Instructions Backup Code Instructions

All About Your Mountaineer ID Card

To get a Mountaineer ID Card, visit idphoto.wvu.edu (WVU login credentials required) and submit a picture that meets WVU’s requirements. Review the process and pickup locations, and learn about the pre-paid debit card function called Mountie Bounty.

Connect to Campus Wi-Fi and Email

Select the WVU.Encrypted wireless network and enter your Login credentials to connect your mobile devices and computer to the internet on the Morgantown, Keyser and Beckley campuses. Visitors can use the eduroam service or WVU.Guest.

Office 365 and Outlook email are available to all employees. Teaching faculty have access to Google Workspace, including MIX (Gmail) and 5TB of Google Drive storage.

Connect to WVU.Encrypted Outlook Email Basics MIX (Gmail)

Access HR Information

Portal is the primary entry point for many services, including the systems used to request leave, log work hours, view HR information, purchase supplies, and reconcile travel and PCard expenses. Be sure to check out Talent and Culture's new employee resources.

portal.wvu.edu Talent and Culture's New Employee Resources

Collaboration Tools

Microsoft Teams is a chat-centered workspace for quick communications, video meetings, and file sharing via built-in SharePoint. WVU employees can access Teams online through their Office 365 account or by installing the desktop application. The Teams mobile app is also available in your favorite app store. New to Teams? Check out this FAQ. (WVU login credentials required).

Zoom lets you host online meetings, screen share, facilitate group discussions and chats, and record and share meetings. All WVU students, faculty and staff can set up an account at wvu.zoom.us and visit the IT Help Center for more tips.

Researchers and HSC faculty and staff who need access to a HIPAA-compliant version of Zoom should use Mountaineer Doctor Television (MDTV). This instance of Zoom can be used for clinical practice, exams, and administrative meetings. Read this MDTV article (WVU login credentials required) to learn about the Zoom account prerequisites and how to request access.

Faculty and instructors can also use the Collaborate Ultra videoconferencing tool (WVU login credentials required) in eCampus and SOLE for collaborating with students in their courses.

All WVU employees who need to securely send, receive and share sensitive data in accordance with the Data Classification Policy should use LiquidFiles at liquidfiles.wvu.edu.

More information about collaboration tools can be found at it.wvu.edu/help.

Office 365 Microsoft Teams Zoom Info

Overview of Academic Tools for Faculty

Information Technology Services (ITS) is a key partner in empowering faculty to effectively leverage technology in ways that enrich the educational experience and advance scholarly activity. Faculty have access to a wide array of tools and resources, with services provided by ITS, Libraries, college and department IT staff, Research Computing, the Provost’s Office and more. Core services are listed here, but many more are available in the IT Help Center.

• eCampus is WVU’s main learning management system for online and lecture-based classes. eCampus is a Blackboard/Anthology product that contains many vendor-supported tools such as Turnitin and Respondus Lockdown Browser. Submit an eCampus Support Ticket (WVU login credentials required)
• SOLE (Study Observe Learn and Engage) is the Health Sciences Center’s learning management system for student instruction in online and lecture-based classes. SOLE contains many vendor-supported tools and is used for training, certifications, continuing education and more. Submit a SOLE Support Ticket (WVU login credentials required)
• ITS maintains a resource page on Classroom Technology. Use it to view available classrooms on the Downtown, Evansdale and HSC campuses, along with each room’s equipment and features. For classroom technology support, email classroom@mail.wvu.edu. For classroom technology emergencies, call Classroom and Event Technology Support: Downtown or Evansdale at 304-293-2832, and HSC at 304-293-7335.
• iClicker Cloud is an audience response tool that boosts participation, facilitates quizzes, measures performance and enhances classroom engagement. Student responses are instantly recorded and grades can sync with eCampus.
• Digital Measures is used to record professional accomplishments and activities, and track tenure eligibility. Each college has its own point of contact.
• WVU Kuali Coeus (WVU+kc) is the research administration system used to submit sponsored research proposals and receive award notices. In January 2025, this system will be replaced with the WVU Research Administration Portal (WRAP).
• Banner, often referred to as STAR, is used for advising students, updating grades and reviewing applications. STAR SSB ( Self-Service Banner) is where students can view financial aid, pay tuition, register for classes and view class schedules. It's also where faculty can view class rosters, email students and enter grades.
• Navigate is the scheduling, advising and tutoring tool that integrates with Banner and gives advisors and instructors information that may help students stay in school, succeed and graduate.
• Degree Works gives students and advisors a visual checklist of courses and objectives required for graduation, including major requirements, major electives, capstone and General Education Foundations (GEF) requirements.
• The Students’ Perception of Teaching (SPOT) instrument provides a holistic evaluation of teaching that solicits feedback about the quality of instruction. WVU uses a product called Blue to create electronic reports that will be available in the SPOT system after final grades have been locked in STAR.

eCampus Info

Digital Tools and Resources

Download Free and Discounted Software

You can download FREE Microsoft Office on up to five personal devices and Sophos anti-virus protection on up to three. Your work computer already has this software. Faculty and staff also have free access to Adobe Creative Cloud, but you must submit a request (WVU login credentials required) so it can be assigned to you. Additionally, employees can access other reduced-cost software, so visit the Software Licensing Information Center at slic.wvu.edu before buying elsewhere.

Free Microsoft Office Free Sophos Anti-Virus Software Licensing Center

Surveys and Forms

All WVU employees have free access to Qualtrics (WVU login credentials required), a powerful, industry-leading software for conducting surveys and creating forms. New to Qualtrics? Review this FAQ, which includes a flow chart to illustrate the many use-case scenarios, along with these resources for getting started.

There is also a HIPAA-compliant option for researchers, faculty and staff collecting sensitive data as identified under the WVU Data Classification Policy. This instance of Qualtrics is more secure but less flexible. Access to HSC Qualtrics is granted on a case-by-case basis; however, surveys and forms can also be created in SOLE.

Qualtrics Getting Started

Defend Your Data and Cybersecurity Awareness

If you receive a suspicious email, don’t respond or click on any links! It could be a phishing scam. Forward it as an attachment to DefendYourData@mail.wvu.edu so the experts can investigate.

You can also report computer security and privacy incidents at DefendYourData.wvu.edu. WVU Login credentials are required.

To protect the integrity of WVU systems and data and reduce the risk of a security incident, all employees on all campuses are required to complete annual cybersecurity awareness training (WVU login credentials required).

defendyourdata.wvu.edu Report Suspicious Messages Report Security or Privacy Incident