IT Services

 
 

Table of contents

Directories

  • WVU Online Directory: Search for email addresses or phone numbers of all WVU faculty, staff and students, including the Keyser and Montgomery campuses.
  • HSC Directory: Search for directory information for those at HSC or affiliated organizations.

Email services

  • Faculty/staff email: Main campus and HSC use separate Office 365 systems for email, calendars, contacts and tasks.  Potomac State College in Keyser and WVU Institute of Technology in Montgomery are included in the main campus system. 
  • BEST PRACTICES: ITS recommends that you keep a separate email account for personal communications. While the University allows de minimis personal use of email, employees should primarily use personal email  accounts with non-WVU providers for email unrelated to work. 
    It's important to realize that personal email correspondence on University systems could potentially become part of official University records. For this reason, communications with family or friends, financial institutions, and merchants or service providers should be done primarily through personal email accounts.

Main Campus Office 365 login

HSC Office 365 login

Main Campus Office 365 documentation

HSC Office 365 documentation

  • MIX email: Teaching faculty and students have access to Gmail accounts known as MIX email. Email is now available through the WVU portal. If you are a former student, you must reset your Login account at login.wvu.edu the first time you access your email after Dec. 6, 2015. After you reset your account, access your MIX email by visiting https://mix.wvu.edu/gmail and entering your Login credentials. Former students will not be able to access their MIX Gmail through the WVU Portal. More details here.
  • Retiree email: All WVU retirees who want to maintain a University email account and stay connected to the institution and their colleagues can now do so. If you retired BEFORE Jan. 1, 2015, you'll need to claim your Login credentials to get started here: login.wvu.edu. More recent retirees will retain their existing Login credentials. Not sure whether you want an email account? Click here for Frequently Asked Questions. If you need assistance, please call the ITS Service Desk at (304) 293-4444, email ITSHelp@mail.wvu.edu or visit it.wvu.edu/help.
  • Mailing lists: There are two LISTSERV servers on campus that host announcement and discussion lists. One serves HSC and the other serves the main campus in Morgantown, as well as Potomac State and WVU Tech.

Main/PSC/Tech LISTSERV login to manage your lists

HSC LISTSERV login to manage your lists

Request a Main/PSC/Tech list using the LISTSERV request form at IT Self Service

Request a HSC list using the List Request Form

File sharing and collaboration

  • Filelocker is an easy-to-use, web-based system that allows WVU employees to exchange large computer files with anyone inside or outside the University. It is an ideal choice for files not suitable for email attachment. Filelocker will retain files for only a few days to allow the recipients to retrieve them, so it is not suitable for long-term sharing of particular files.
  • OneDrive for Business: Every employee’s Office 365 account includes 1 terabyte (1000 gigabytes) of available storage for files kept online that can be shared with others, at WVU and elsewhere.
  • SharePoint: Information Technology Services on both main campus and HSC manage SharePoint servers where offices can maintain web-based sites for long-term collaborative work on documents of many types.
  • Web Hosting: University Relations-Digital Services provides assistance to WVU offices in the creation and maintenance of their web sites.  You can create a personal web site using the ITS Community Web hosting service.

Instructional resources

  • Academic advising support: The DegreeWorks system provides students and their advisors with up-to-date information on progress toward graduation.
  • Classroom technology: The iDesign-Classroom Group manages more than 100 high-tech classrooms on the Downtown and Evansdale campuses. These classrooms have multimedia technology installed in the room or use resources available from a central Media Distribution System. The group’s web site provides full details on how each room is equipped.
  • iClickers: iClickers allow students to respond to questions posed during class using a handheld device. Students' responses are captured and can be accessed by faculty for assessment of learning, analysis, and reporting. WVU selected i>clicker2 (pronounced “eye clicker two”) as its new clicker standard for undergraduate classes.
  • Computer Labs: Centrally funded, public computing facilities are located in Evansdale Library and the Evansdale Residential Complex. Some colleges and academic departments have labs. Check with the individual department for availability and restrictions.
  • Computer training labs: ITS maintains classrooms for hands-on computer training in the Evansdale Library and at One Waterfront Place. See our computer training lab page for more complete information.
  • Course design assistance: The iDesign group assists faculty with course design projects involving the use of technology. They also teach faculty development workshops on topics such as instructional design, scenario-based learning and podcasting.
  • Digital Measures: This web-based reporting service stores records of faculty teaching, research/scholarship, and service, as well as biographical and credential information. The database allows the University to run reports relevant to accreditation, strategic action and more. It also provides a way to extract CV and web page feeds for online faculty profiles. Learn more here.
  • Evaluation of instruction: Faculty can solicit feedback about their courses using the WVU’s new Student Evaluation of Instruction (SEI) tool, a product called Blue by eXplorance. SEI is fully integrated with eCampus and available for campus-wide use. Register for training sessions on the  training calendar. This tool replaced the homegrown eSEI system, which is no longer available after May 2016. Previous reports from WVU’s homegrown SEI/eSEI, however, will remain available for downloading for an indefinite period. Instructors who want to save previous reports or store them in Digital Measures are encouraged to do so this spring. The homegrown SEI/eSEI system eventually will be decommissioned.
  • Learning management system: WVU eCampus is WVU’s official learning management system used to deliver completely online courses or to enhance traditionally delivered courses.
  • Online testing: The eCampus learning management system provides for online testing. The Respondus LockDown Browser, a customized browser through which faculty can administer online tests while restricting students’ access to Internet resources, is also available.
  • Plagiarism assessment: TurnItIn is a tool for checking documents for proper use of citations and possible plagiarism.
  • Remote instruction: Blackboard Collaborate can be used to conduct webinars, host online interactive sessions, or augment eCampus course materials with audio content. A wealth of information about Collaborate is available on our support site for it.
  • Student information system: STAR (Students and Technology Achieving Results) is WVU’s student information system based on Banner software.  Faculty will find up-to-date class rosters there along with tools to communicate with their students and to submit grades, among other tasks.
  • Student Success Collaborative: The Student Success Collaborative, or SSC Campus, sifts through concrete data in a matter of seconds, giving advisors, tutors and instructors information that may help students stay in school and graduate. It identifies struggling students by creating markers and intervention points for those who might not traditionally show up as at risk. Learn about it here.
  • Thesis and dissertation submission: The Electronic Thesis and Dissertation program (ETD) provides graduate students who have written a thesis or dissertation with assistance in completing the graduation requirement to submit their documents electronically.
  • Test Scanning: The Instructors and other campus professionals can use the test scanning service provided by Information Technology Services for processing survey, quiz and test results.

Managing your accounts

  • Login credentials: Login is a username and associated password that is used with many WVU systems, including email, eCampus, the wireless network and MyAccess. Visit Login to activate your account and set a password for it, to change a password, or to reactivate an account that has been allowed to lapse.
  • Personal and professional information: MyAccess provides single sign-on to applications such as MyHR (where you can update contact information and specify your preferred first name), MyTime (where you can clock in and out, as well as manage leave time), and MAP (for access to data you administer as part of your job). To learn more about how to correct, update or remove your information from the WVU Online Directory, click here.  

Mobile Device Management 

  • The Endpoint Management and Outbound Support teams offer several mobile device management services, including: email setup and synchronization; wireless connections; and Login password changes. We support devices including iPhones, iPads and several other kinds of smartphones. We are assessing whether to offer additional services in the future. Please contact Ted Wiles at teddy.wiles@mail.wvu.edu or (304) 293-7488.

Mountaineer Card

  • The official photo identification card of the University is known as the Mountaineer Card. Issued to students, faculty, staff and others, it provides access to WVU services, buildings and events. It also works as a debit card, so guard it as you would any bank-issued ATM card. Learn how to use it and what to do if you lose it.

Network access

  • Wireless network: Wireless access is available in and around buildings throughout campus.
  • Remote access to on-campus resources: MasterApps is a system based on Citrix software that lets you connect to systems that are not directly accessible from off campus, including ITS file servers.

Printing

  • Students and employees can email or upload documents and print from anywhere with a web-based service. To use  MyPrinting, users must have valid Login credentials, a WVU email account and a Mountaineer Card with a Mountie Bounty balance. To log in and get started, visit:  https://myprinting.wvu.edu/.
    Printers are currently located in the lobbies of Summit, Arnold and Towers residence halls.
  • For WVU stationery, business cards, bindery services and more extensive printing services, visit Printing Services.
  • Managed Printing for departments offers a cost-effective method of controlling over the use of their printers.
  • Big Prints: A large-format printer, capable of printing full color prints up to 3’x150’ on glossy paper or 3’x 300’ on matte paper, is located at the Evansdale Library Computing Center.

Software for your computer

  • Antivirus Software: WVU has a site license for Kaspersky Antivirus, available to WVU students and employees at no charge. The product provides the latest virus definitions, without requiring a personal subscription. Individuals may use this software on as many as three devices, as long as they are WVU students or employees and WVU maintains a valid licensing agreement.
  • Microsoft Office: The current version of Microsoft Office can be installed on any University-owned Windows or Macintosh computer at no charge under WVU’s licensing agreement with Microsoft. Faculty and staff can purchase Office for a personal computer very inexpensively.  Information on both options is available from the Software Licensing Information Center.  Current students can obtain Microsoft Office at no charge through the Student Advantage program.
  • Software Licensing: The Software Licensing Information Center (SLIC) negotiates discounted software agreements with many vendors for WVU departments, faculty and staff. Students can purchase software at academic pricing.

Support services

  • ITS Service Desk: Visit it.wvu.edu/help, email ITSHelp@mail.wvu.edu or call 304-293-4444 to report problems or request help with any systems, unless they are specific to the Health Sciences Center.
  • Health Sciences IT Service Desk: Send email to its@hsc.wvu.edu or call 304-293-3631 to report problems or request assistance with HSC-specific technology and systems, including the HSC Office 365 system.
  • Training: IT Services offers in-person and online training on some systems and software in use on campus. You can also request temporary use of a license for online training through Lynda.com by contacting the ITS Service Desk.
  • Computer purchase and repair: Computer Repair and Assistance offers advice on computer purchases, as well as repair services for your own and University computers.

Telecommunications

  • ITS provides phone service, including voicemail and conference calling, for University employees. For information about services, click here.

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