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Who We Are

Empower. Advance. Support.

Information Technology Services seeks to grow, transform and innovate, and to create opportunities for the WVU community to do the same. We strive to be responsive to the needs of customers, collaborative with business partners and other IT units, and transparent and inclusive in our decision-making.

To empower faculty, staff, researchers and students, we operate with six guiding goals:

  • Support personalized student experiences, with platforms that can enrich learning and enhance the digital experience for Gen Z and beyond.
  • Unlock the data in WVU’s institutional silos to inform decision-making that can support educational excellence, enable meaningful research and encourage innovation.
  • Continuously improve security and risk management processes to protect individual privacy, maintain data integrity and secure intellectual property.
  • Create a modern IT organization that can meet the needs of the enterprise, with a collaborative governance structure to guide direction and prioritize initiatives.
  • Create capacity for faculty and staff by automating administrative processes where possible, improving efficiency and outcomes.
  • Develop a sustainable, long-term financial model for core technologies and underlying infrastructure, ensuring they are available on demand, well-maintained, and flexible enough to accommodate future needs.

IT Partners

Some IT teams at WVU serve the needs of specific academic units or departments, independently of central ITS. Use the information in these article to find proper support.

ITS Org Chart

Contact Service Desk

Service Desk Hours
10 a.m.– 10 p.m. Sunday
7:30 a.m.– 10 p.m. Monday through Thursday
10 a.m.– 8 p.m. Friday
10 a.m.– 5 p.m. Saturday
Closed on most WVU Holidays.

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

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