ACTION REQUIRED: All students on all campuses must reauthorize proxy permissions as soon as possible, or current Proxy holders won’t be able to access your information in STAR or discuss it with University officials.
The location and link names for the Proxy process are the same as before, and Proxy holders with an active account can log in with same username and password they have previously used.
This change was made Sunday, May 19 as part of a critical system update. If you updated your Proxy information after that, you’re good to go.
Tech Recommendations
Frequently Asked Questions Student Technology Guide (PDF) Printable Residence Hall Tech Tips
Get Your Login Username and Password
Every student gets a unique set of credentials to access Portal, eCampus, STAR and more. You can manage yours online, from resetting your password and unlocking your account to choosing a name that’s different from your legal name for many WVU systems.
Never share your WVU Login password with anyone, including a partner or parent. Parents can look at your account, pay a bill on your behalf or view your grades when you give them access through the Parent/Guest Portal.
login.wvu.edu Parent/Guest PortalSet Up Duo Two-Factor Authentication
Duo two-factor authentication is an extra layer of account security, besides your username and password. Download the free Duo Mobile app on your phone and follow the setup instructions on a computer. Be ready for the day you lose, forget or replace your phone by generating backup codes under the Manage Account button at login.wvu.edu. Stash the codes in your wallet, cross them out as you use them, and generate more when you’ve used all 10.
Never approve a Duo push that you didn’t initiate. Attackers who get access to your username and password must still go through Duo two-factor authentication to access WVU systems. A push you didn’t initiate is an attacker trying to impersonate you. Once in, they can change your Login password, lock you out, add devices to your account, and use that access to scam others.
Duo Setup Instructions Backup Code InstructionsDownload Free and Discounted Software
After you have registered for classes, you can install free Microsoft Office on up to five devices and free Sophos anti-virus on up to three. MATLAB is also available for free. Visit slic.wvu.edu for more deals.
Free Microsoft Office Free Sophos Anti-Virus Software Licensing CenterAll About Your Mountaineer ID Card
Students moving into WVU residence halls in Morgantown, Keyser and Beckley can pick up their new ID Cards from at check-in this August. Be sure your photo meets the requirements, then visit idphoto.wvu.edu as early as possible to submit. Don’t wait until the day before move-in, or your card may not be ready. And be sure to complete the second step, upload a legal photo ID as proof of your identity. Watch your MIX email for approvals or rejections.
Morgantown students living off-campus can pick up ID cards at the ITS Service Center in the Mountainlair, which is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.
WVU Keyser students not living in residence halls should direct questions to pscstudentexperience@mail.wvu.edu.
WVU Beckley students not living in residence halls should direct questions to hub.wvu.edu/contact.
mymountaineercard.wvu.edu Mountaineer Card ServicesLearn About On-Campus Printing
WVU has an affordable, paid-printing service called MyPrinting. You'll use Mountie Bounty that’s been loaded onto your WVU ID and swipe your card at a printing station. It’s less expensive than buying a printer, paper and ink.
Wireless printers won’t be allowed to connect to the Potomac State College and WVU Tech networks. If you want to bring a personal printer to these campuses, it must have a USB cable, and wireless capabilities must be disabled.
MyPrinting Instructions Printer Locations (Login Required) myprinting.wvu.eduConnect to Campus Wi-Fi
Select the secure WVU.Encrypted wireless network and enter your WVU Login username and password to connect your mobile devices and computer to the internet in WVU buildings and facilities. WVU.Encrypted is available across all campuses and keeps you connected wherever you go.
Depending on where you live, your residence hall or apartment may have a private internet provider. This article has information about Morgantown residence halls and apartments, including how to connect your devices.
On the Beckley and Keyser campuses, you’ll use the WVU.Play network for gaming consoles and smart devices such as TVs, Google Home, Amazon Alexa, Apple TV and Roku. All devices must be registered by MAC address at mydevices.wvu.edu before connecting.
Internet Availability Connect to WVU.Encrypted Connect to WVU.Guest Connect to WVU.PlayGet Technology Support
The fastest way to get help is by calling the Service Desk at 304-293-4444. If you prefer finding your own answers to your questions, explore articles in the IT Help Center at it.wvu.edu/help. Rather submit a support ticket? Use the Service Catalog to submit a request to the appropriate team. For in-person assistance, stop by an ITS Service Center location Mondays through Fridays, 8:30 a.m. - 4:30 p.m. They also handle ID card replacements.
ITS doesn't provide computer repair services. Enter “computer repair near me” in a search engine like Google to find local options. If you’re a Health Sciences student, contact the HSC Help Desk for help at 304-293-3631.
IT Help Center Walk-In Service Centers HSC Help DeskDefend Your Data
If you receive a suspicious email, don’t reply or click on any links! It could be a phishing scam. Forward it as an attachment to DefendYourData@mail.wvu.edu so the experts can investigate.
defendyourdata.wvu.edu