Skip to main content

Student Resources

Tech Recommendations

Frequently Asked Questions HSC Computer Program Printable Tech Guide

Get Your Login Username and Password

Every student gets a unique set of credentials to access MIX (G Suite), eCampus, STAR and other WVU systems.

WVU Login credentials are for students only. If your parent or guardian wants to view your student account, pay a bill on your behalf or view your grades, you can grant them access through the Parent/Guest Portal.

login.wvu.edu Parent/Guest Portal

Set Up Duo Two-Factor Authentication

Two-factor authentication is an extra layer of account security, besides your username and password. About 48 hours after you register for classes for the first time, you’ll be prompted to set up Duo when trying to log into a WVU system, like Portal. Download the free Duo Mobile app on your phone and follow the setup instructions on a computer. Don’t want to use your phone? You can purchase a Duo display token at any WVU Barnes & Noble bookstore, in-store or online.

After setting up Duo, we recommend generating backup codes to have in case you lose access to your phone or Duo token. You can generate 10, single-use codes at one time. Store them in your wallet or another secure location, cross them out as you use them, and generate a new list when you’ve used all 10.

Duo Setup Instructions Backup Code Instructions

Download Free and Discounted Software

You can download FREE Microsoft Office on up to five devices and Sophos anti-virus on up to three. Visit the Software Licensing Center before purchasing software from anywhere else. Extra bonus! Students receive unlimited Google Drive cloud storage with their MIX (Gmail) account.

Free Microsoft Office Free Sophos Anti-Virus Software Licensing Center

All About Your Mountaineer ID Card

Your Mountaineer Card is more than your photo ID. It’s your access to the PRT, athletic events, the Student Recreation Center, residence and dining halls, Mountain Line transit and more. You will swipe your ID card to use your dining plan, Dining Dollars and Mountie Bounty. Keep your ID card safe! Replacements cost $30.

mymountaineercard.wvu.edu Mountaineer Card Services

Learn About On-Campus Printing

If you bring a personal printer, it must have a wired USB connection, and wireless capabilities must be disabled. WVU does not allow personal wireless printers to connect to campus Wi-Fi. Students are encouraged to use a web-based service called MyPrinting, and pay for their prints using Mountie Bounty.

MyPrinting Instructions myprinting.wvu.edu

Connect to Campus Wi-Fi and Email

Select the WVU.Encrypted wireless network and enter your Login username and password to connect your mobile devices and computer to the internet. It’s available across campus, including residence halls. Have someone visiting? They should register and connect to the WVU.Guest network.

To connect gaming consoles, TVs and smart home devices, first register your device’s MAC address. After registering, you can connect to the WVU.PLAY network.

Students get access to G Suite, including MIX (Gmail). Download the Gmail app to access MIX on your phone.

Connect to WVU.Encrypted Connect to WVU.Guest Connect to WVU.Play

Get Technology Support

There are several ways to get support from ITS. The fastest way is by calling the Service Desk at 304-293-4444. If you prefer finding your own answers to your questions, explore articles in the Knowledge Base. Rather submit a support ticket? Use the Service Catalog to submit a request to the appropriate team. If you prefer in-person assistance, stop by an ITS Service Center location. They also handle Mountaineer ID card replacements.

ITS doesn’t provide computer repair services. Contact a local private shop for your repair needs. If you’re a Health Sciences student, contact the HSC IT Service Desk for help at 304-293-3631.

Knowledge Base Service Catalog ITS Service Centers HSC IT Service Desk

Defend Your Data

If you receive a suspicious email, don’t click on any links! It could be a phishing scam. Forward it as an attachment to DefendYourData@mail.wvu.edu so the experts can investigate.

defendyourdata.wvu.edu

Contact Service Desk

Summer Business Hours
Monday through Friday - 7:30 a.m. to 5 p.m.
Saturday and Sunday - 10 a.m. to 5 p.m.
Closed on most WVU Holidays.

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

Get Help