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Service Desk

WHO WE ARE

The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.

Information Technology Services will scale back Service Desk hours for the summer, when call volume typically drops. Starting Monday, May 6, the hours will be 7:30 a.m. to 5 p.m. Monday through Friday.

The Service Desk will be closed on Saturdays, Sundays and holidays.

Regular hours will resume Sunday, Aug. 11.

The Service Desk is closed on University holidays and during emergency closures. We have reduced operating hours during University breaks and the summer. Self-service is available around the clock at it.wvu.edu/help, providing immediate answers to your questions and the ability to submit a request for assistance.

OUR TEAM

Contact Service Desk

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

Get Help