WHO WE ARE
The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.
Normal Operating Hours
Monday to Thursday – 7:30 a.m. to 10 p.m.
Friday – 7:30 a.m. to 8 p.m.
Saturday – 10 a.m. to 5 p.m.
Sunday – 10 a.m. to 10 p.m.
Reduced Hours During University Breaks
Monday to Friday – 7:30 a.m. to 5 p.m.
Saturday and Sunday - Closed
The Service Desk is closed on University holidays and during emergency closures.
We have reduced operating hours during University breaks and the summer. Self-service
is available around the clock at
it.wvu.edu/help, providing immediate answers to your questions and the ability
to submit a request for assistance.
The Service Desk will be closed on Dec. 24-26 and Dec. 31-Jan. 1 for the holidays.