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Service Desk

WHO WE ARE

The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.

SERVICE DESK HOURS THROUGH  MAY 13

Monday to Thursday – 7:30 a.m. to 10 p.m.
Friday – 7:30 a.m. to 8 p.m.
Saturday – 10 a.m. to 5 p.m.
Sunday – 10 a.m. to 10 p.m.

SERVICE DESK HOURS FROM MAY 14 TO JULY 1

Monday to Friday – 7:30 a.m. to 7 p.m. 
Saturday – closed 
Sunday – noon to 7 p.m.

SERVICE DESK HOURS FROM JULY 2 TO AUGUST 5

Monday to Friday – 7:30 a.m. to 5 p.m. 
Saturday – closed 
Sunday – closed

The Service Desk is closed on University holidays and during emergency closures. We have reduced operating hours during University breaks and the summer. Self-service is available around the clock at it.wvu.edu/help, providing immediate answers to your questions and the ability to submit a request for assistance.


OUR TEAM

How Can We Help?

Contact Service Desk
Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

Get Help