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Service Desk


The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.

Normal Operating Hours

Monday to Thursday – 7:30 a.m. to 10 p.m.
Friday – 7:30 a.m. to 8 p.m.
Saturday – 10 a.m. to 5 p.m.
Sunday – 10 a.m. to 10 p.m.

The Service Desk is closed on University holidays and during emergency closures. We have reduced operating hours during University breaks and the summer. Self-service is available around the clock at, providing immediate answers to your questions and the ability to submit a request for assistance.


Contact Service Desk

Phone: (304) 293-4444 | 1 (877) 327-9260

Get Help