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Support

Guide to Finding Support

For all areas of support, the first point of contact is the ITS Service Desk

Please visit it.wvu.edu/help for self service, or call 304-293-4444. Email us at ITSHelp@mail.wvu.edu to create a ticket for your problem.

Our Service Centers team provides quality services, including walk-up support, hardware repair, network troubleshooting and virus cleanup.

Normal Business Hours

Monday through Thursday - 7:30 a.m. to 10 p.m.
Friday - 7:30 a.m. to 8 p.m.
Saturday - 10 a.m. to 5 p.m.
Sunday - 10 a.m. to 10 p.m.

Program/Departmental IT Support

Some IT teams at WVU serve the needs of specific academic units or departments, independently of central ITS. Here's a guide to finding proper support.

General Tools

Contact Service Desk

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

Get Help