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Guide to Finding Support

For all areas of support, the first point of contact is the ITS Service Desk.

Please visit to find an answer to your problem, or call 304-293-4444. You can also email us at to create a ticket for your problem.

Service Center staff provide quality services, including walk-up support, Duo two-factor authentication troubleshooting and test scanning.

Normal Business Hours

Monday through Thursday - 7:30 a.m. to 10 p.m.
Friday - 7:30 a.m. to 8 p.m.
Saturday - 10 a.m. to 5 p.m.
Sunday - 10 a.m. to 10 p.m.

Program/Departmental IT Support

Some IT teams at WVU serve the needs of specific academic units or departments, independently of central ITS. Here's a list of those contacts.