To help ensure that departments and colleges are making informed decisions about whether to fix or replace machines, Information Technology Services is changing the pricing model for repairs to WVU-owned printers and computers. This change is effective July 1, 2016.
The Computer Repair and Assistance (CRA) unit will charge a $75 service fee for non-warranty equipment repairs. Warranty repairs will be completed at no charge, except when staff are required to pick up and return a machine. Only one service fee will be charged per repair, covering diagnostics and repair activities.
Any parts required will be charged at actual cost. An estimate will be provided for any repair that requires parts. Work will commence only after the requestor approves the charges. CRA also will continue to repair personal computers.
Service Fee for Computers: $75
- Applies to internal, non-warranty work done onsite.
- Fee is in addition to charges for parts at actual cost
- Diagnostic fee is waived when a service fee is charged
|HP B&W LaserJet 1000 Printer series||$200|
|HP Color LaserJet 1000/1500 Printer series||$250|
|HP Color LaserJet 2000 Printer series||$250|
|HP B&W LaserJet 3000/3100/3200/3300 All In One Printer series||$250|
|HP Color LaserJet 2500 Printer series||$300|
|HP B&W LaserJet 1100/1200 Printer series||$300|
|HP B&W LaserJet 2000/2100/2200/2300/2400 Printer series||$300|
|Dell B&W M5200 Laser Printer||$300|
|Dell Color 2145cn Multifunction Laser Printer||$300|
|HP Color LaserJet 2600 Print series||$300|
|HP Color LaserJet CP2020 Series||$300|
|HP B&W LaserJet 1300 Printer series||$350|
|HP B&W LaserJet 4300 Printer series||$350|
|HP Color LaserJet 4500/4600 Printer series||$400|
|HP Color LaserJet 8500 Printer series||$400|
|HP B&W LaserJet 4000/4100/4200 Printer series||$400|
|HP B&W LaserJet 5000/5100 Printer series||$400|
|HP B&W LaserJet 8000/8100/9000 Printer series||$400|
|Dell B&W 5330dn Workgroup Laser Printer||$400|
|Dell Color 3000cn Laser Printer||$400|
|HP Color LaserJet 3500/3700/3800 Printer series||$500|
|HP Color LaserJet 9500 Printer series||$500|
|Dell Color Laser 5100 Printer series||$500|
|HP Color LaserJet 4700 Printer series||$500|
|HP Color LaserJet 5500 Printer series||$600|
|HP Color LaserJet CP5525 Printer series||$600|
|HP Color DesignJet 4500/4520 series||$600|
|HP Color DesignJet - Generic||$700|
For other printing options, please visit Managed Printing.
Computer Repair and Assistance
8:15 – 4:45
Except Holidays and University Closing Days