- Test hardware, conduct preliminary virus scans, and check Windows operation and network. Some, but not all, virus problems can be resolved.
Format Without Backup: $60
- Reformat machine and reinstall operating system.
- No data backup. (Documents, pictures, music, etc. will be deleted. Applications such as instant messaging, iTunes and Microsoft Office will be deleted.
Format With Backup: $80
- Reformat machine and reinstall operating system. Data such as documents, photos and music will be backed up, but applications such as instant messaging, iTunes and Microsoft Office will be deleted.
- Completion time varies with software needs, hard drive condition and amount of data to be backed up.
Standard Cleanup: $64 per hour (typically requires 1 hour)
- Remove viruses and other malware.
- Documents will not be deleted.*
- Applications (instant messaging, iTunes, Microsoft Office, etc.) will not be deleted**
* We may not be able to recover all of your data for a variety of reasons, including but not limited to hardware failure, file system corruption, or operating system malfunction.
** West Virginia University supports the rights of intellectual property owners. Computer Repair & Assistance will not backup or restore illegal software, music, movies, etc.
- Hardware repairs: $60 labor, plus parts
- Miscellaneous repairs: $64 per hour
- No charge for repairs covered by Dell and Apple warranty.
- Virus and software problems are not covered by warranty.
Computer Repair and Assistance
8:15 – 4:45
Except Holidays and University Closing Days