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IT News

Office 365 and Portal may be briefly unavailable 6-7 a.m. Sunday, March 10

Faculty, staff and students on all campuses may be unable to log into the WVU Portal and Office 365 services, including Outlook email, Teams, Skype and OneDrive, from 6 to 7 a.m. Sunday, March 10.

Information Technology Services must make an important change during this time. Users who are already logged into these systems before the work begins won’t lose access, but new logins may be delayed until the work is complete.

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WVU employees retiring after Feb. 18 will have access to new retiree email account

Any current, benefits-eligible WVU employee who retires on or after Monday, Feb. 18 will automatically receive access to a new email account with an suffix. This includes employees at the Health Sciences Center, and the Beckley and Keyser campuses. This change does not immediately affect past retirees or Emeritus retirees who have or accounts.

The @retiree accounts won’t require Duo two-factor authentication. Other differences include:

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Students: You can now use Mountie Bounty at Student Health

WVU Student Health now accepts Mountie Bounty as payment for insurance copayments, WVU Medicine balances and other health care services you don’t want billed to insurance. 

Mountie Bounty is a convenient, pre-paid debit-card function of your ID card, with no setup fees or minimum balances required. Just load money on your card at or ask someone else for Mountie Bounty on the same site. Parents and others may also send funds by visiting and clicking the “Parent/Guest Add Mountie Bounty” button.

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It’s a date: Join ITS Feb. 11 for Valentine-themed Cats, Coffee and Cybersecurity tips

It’s almost Valentine’s Day, and you want to profess your love. But think twice about doing so with an intimate photo, and have a plan to defend your data. Join Information Technology Services 9 a.m.-noon, Monday, Feb. 11 in the Mountainlair for free coffee and Spy Cat’s cybersecurity tips on protecting your nine digital lives.

This “Cats, Coffee and Cybersecurity” event will focus on safe sexting and how to fight back if you become the target of revenge porn. Don’t have time to stop by? Follow @StaySafeOnline and the #UpdateMeow campaign, as well as @WVUITServices.

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Students and employees: Don’t buy software when you can get it for free!

All WVU faculty, staff and students can get free and discounted software through Information Technology Services. For example, you can download Microsoft Office and Sophos anti-virus at no cost. You can install Microsoft Office on as many as five personally owned devices, and you can put Sophos on as many as three. Students can also download MATLAB at no cost.

The Software License Information Center (SLIC) also offers a wide variety of discounted applications, including the Adobe Creative Suite. Visit for a complete list.

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Cats, Coffee and Cybersecurity: Join ITS Jan. 28 for tips on how to defend your data

Join Information Technology Services for free coffee from 9 a.m. to noon Monday, Jan. 28 in the Mountainlair and get tips from Spy Cat on protecting your nine digital lives. The first “Cats, Coffee and Cybersecurity” event is occurring on Data Privacy Day, but this will be a monthly event through 2019.

Don’t have time to stop by? Follow @StaySafeOnline and their #UpdateMeow campaign, as well as @WVUITServices. And act on at least one of these tips from SpyCat:

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Employees and students: Be alert to ransomware scam targeting colleges and universities

A global ransomware scam is expanding and now targeting higher education institutions. These emails make a physical threat, then demand that you pay a ransom in bitcoin to stop that threat from occurring.

The details and sender names on these messages vary, but the goal is to steal money. Do not click on links in the email, reply to the sender or provide information. If you get a suspicious email, send it as an attachment to

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