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IT News

Please pick “Personal Account” if prompted to choose a login option at

If you purchased a personal license for Adobe software, either on your own or through WVU, and you used a WVU email address, you may see a new option when you log into This screen will prompt you to choose an account. You must select the box that says Adobe ID - Personal Account. If you choose “Enterprise ID – Company or school account,” you see an error message or will be unable to access the products you need.

This option will appear for anyone who created their personal account using a WVU email with any of the following suffixes:,,,, or prevent confusion, ITS recommends you go into your Adobe profile and update your personal account with a personal email account.

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Let your computer do the work: Open and read PDFs without Adobe software

Modern browsers and tools on WVU computers let you create, view and save PDFs without Adobe software. Downloaded PDFs will open by default using Microsoft Edge on Windows 10 machines and Preview on MacOS without Acrobat DC. To open a PDF with another browser, right-click the file, hover over ‘Open With’ and choose a different browser. You may have to adjust your browser settings to automatically open PDFs.

You can also create PDFs using Microsoft Office applications. If you’re publishing them online, be sure to create accessible PDFs using Microsoft Word, so people using screen readers and other assistive technologies can access them.

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ITS reminds employees to secure sensitive data

All employees who work with sensitive data must take the following precautions to defend it from theft or accidental disclosure. Sensitive data includes Social Security numbers, birthdates, passport or visa numbers, banking information and protected health information.

To ensure that this data remains secure, employees must:

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New Adobe contract will let employees install Creative Cloud products on multiple devices

WVU is renewing its contract with Adobe for one year, and Creative Cloud products will continue to be available in labs and classrooms, and on other WVU-owned machines for the coming academic year.

The transition to a new licensing structure will require some changes before Nov. 30. It also eliminates the need for employees to purchase personal licenses, which Information Technology Services will stop selling on Sunday, Aug. 11.

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WVU Login self-service site has new features and password-update process

The first time you need to change your Login password after July 1, you will use a different process at the new You must select Claim Account and follow instructions. The process only takes a few minutes, and your new password will be good for one year.

Your username and email address are not affected by this upgrade, and no immediate action is required. When your current password expires, you will receive an email with instructions.

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Starting July 1: Login passwords cannot be changed between 12:01 a.m. and 1 p.m. every Sunday

After the new self-service site launches July 1, you will be unable to change your password or unlock your account on Sundays between 12:01 a.m. and 1 p.m. You will still be able to print Duo backup codes, look up your WVUID number and change your account recovery contact information during the recurring maintenance window.

No immediate changes are required as part of the upgrade. However, the first time your password expires after July 1, you must claim your account in the new system before you can change your password. You will only have to do this once, and your new password will last for one year.

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COMING SOON: You will see a new screen before signing in to certain WVU tools

Starting Tuesday, June 25, you will be prompted to select your organization before signing into the 25 Live room reservation tool, WVU Libraries (EZ Proxy) and the WVU+kc (Kuali) research administration tool, including the Conflict of Interest module.

Most people will choose WVU. However, if you are an employee of WVU Medicine, you will choose WVU Medicine. This group includes about 3,000 faculty-physicians and employees of University Health Associates, WVU Dental Corp., WVU Physicians of Charleston, University Healthcare Physicians and WVU Medicine, as well as WVU School of Medicine residents.

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MAP update will require Java upgrade on Windows computers on Monday, June 3

After an update to MAP on Sunday, June 2, faculty and staff who use Windows computers must update their machines to Java version 1.8 for continued access. Do not upgrade Windows to Java version 1.8 before Monday, June 3. Doing so will result in a loss of access to some MAP features. Also, to make sure the correct version of Java is installed, do not update through your web browser.

No other applications, such as Web Clock, Leave Request or Data Miner, are affected by this change. MacOS users do not need to apply Java updates. 

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