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IT News

MAP error may be appearing when you try to log in; most browsers have a workaround

If you see an error message when logging into MAP, or a message indicating your connection is not private, you will have to take a second step to complete your login. We have verified that the cause in this case is NOT a security issue, but an expired certificate.

The second step will depend on your browser and may look different to different users. You will most likely have to click “Advanced,” “Show Details” or a similar message. You may be warned about the additional risks of proceeding. If you see this message, it is safe to proceed.

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New logins to many critical systems may be briefly delayed 12:01-2 a.m. Sunday, May 12

Faculty, students and staff may briefly be unable to log into many critical WVU systems, including email, eCampus and Portal, on Sunday, May 12 between 12:01 a.m. and 2 a.m. while we update the system that supports If you are already logged in when this work begins, you will remain logged in. However, new login attempts may be unsuccessful until the upgrade is complete. 

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COMING SOON: and related processes will be changing in May

Soon after the end of the spring semester, the site will be changing, and so will some of the processes you currently use. The new WVU Login site should be ready for use in mid-May, so if you need to change your password over summer break, you will notice some differences.

No immediate changes are required, and your username and email address are not affected. ITS will provide more details and instructional materials in the coming weeks.

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Faculty and students: Avoid using Internet Explorer after May 9 eCampus upgrade

eCampus will be unavailable for 24 hours starting at 12:01 a.m. Thursday, May 9, 2019, for an upgrade that will fix some bugs and add or improve several features.

ITS and Blackboard recommend that you stop using Internet Explorer with this eCampus update. Microsoft stopped supporting Explorer in January 2016, and Blackboard will not resolve issues reported with that browser. Blackboard recommends using Microsoft Edge, Google Chrome, Firefox or Safari.

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Faculty and staff: Remember to use purchase request form for all technology purchases

All technology purchases made outside of Mountaineer Marketplace Catalogs (Apple and Dell) must be reviewed using the  IT Purchase Request form before a transaction is completed. This longstanding requirement applies to software, hardware and consulting services. The term “software” includes services such as Survey Monkey and other online tools.

Information Technology Service may request additional details, depending on the nature of the purchase. The ITS approval must be attached to the purchase requisition for Procurement to process it. This process is required for anything other than standard configuration Dell or Apple products, including purchases made from NewEgg, CDW-G and B&H Photo. IT review is NOT required for purchases made through Nor is IT review required for the purchase of peripherals such as mice, keyboards, speakers, HDMI cables and webcams.

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Remaining Mountaineer HPC must users switch to Spruce Knob /and or Thorny Flat by Friday, April 19

The Mountaineer High Performance Computing System will be retired soon, so researchers must move all data off Mountaineer by Monday, April 29 if you have not already done so. Mountaineer will no longer process jobs after Friday, April 19, and any jobs left in queue or running will be cancelled. 

You must have data retrieved from Mountaineer and stored elsewhere by Monday, April 29 if you need continued access. Any data stored after that date will be eliminated. This includes data in your scratch directory, as well as data in your home directories or anywhere else on the system. The Mountaineer server will be retired on Wednesday, May 1 and no longer accessible. 

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Defend Your Data: Spring clean your digital identity

Information Technology Services wants to help you get a jump start on your spring cleaning. Join us for free coffee on March 28 from 9 a.m. to noon in the Mountainlair as part of our new Cats, Coffee, and Cybersecurity monthly event that offers cybersecurity tips from Spy Cat to better protect your online privacy. This third event will focus on how to make sure your online presence is safe and to #defendyourdata.

Don’t have time to stop by? Follow @StaySafeOnline and their #UpdateMeow campaign, as well as @WVUITServices and take these tips from Spy Cat: 

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