Please be aware the ITS Service Desk is closed when the University and WVU residence halls are closed. We will be open during normal hours on the following dates: Monday, Dec. 17 through Friday, Dec. 21; Thursday and Friday, Dec. 27-28; and Wednesday, Jan. 2 through Friday, Jan. 4.
To ensure that CS Gold continues to function reliably, efficiently and securely, Information Technology Services is adding it to the list of systems that undergo regular, planned maintenance every Sunday. CS Gold, Mountie Bounty, the MyMountaineerCard website and other card-related functions may be unavailable 2-9 a.m. every Sunday. Our work will be completed before dining halls open.
Faculty, staff and students interested in high-performance and parallel computing are invited to watch an online telecast of the two-day workshop presented by XSEDE and the Pittsburgh Supercomputing Center (PSC). This month’s workshop will cover the topic of large data sets and will focus on Hadoop and Spark programming. For more information, visit PSC's website.
The ITS Service Desk will be closed on the following dates for Thanksgiving break: Saturday and Sunday, Nov. 17-18 and Wednesday, Nov. 21 through Saturday, Nov. 24. Normal academic hours resume at 10 a.m. Sunday, Nov. 25.
Information Technology Services recommends that employees and students install WVU’s new anti-virus software, Sophos, on personally owned computers to ensure uninterrupted protection. You can download it for free at freeav.wvu.edu.
After providing your WVU email address, Sophos will send an activation code and account setup instructions. ITS recommends registering your Sophos account using a personal email address, which is what you can use to manage your personal devices. Install Sophos on as many as three personally-owned devices. If you have another anti-virus product on your device(s), such as Kaspersky, uninstall it, restart your device, and then install Sophos.
Mountaineer Marketplace will stop selling Duo two-factor authentication hardware after Jan. 1, 2019, now that purchases can be made easily through all online and physical WVU Barnes & Noble bookstores.
During National Cyber Security Awareness Month (NCSAM), Information Technology Services will be offering tips to protect yourself, your information and your finances online. Each week in October, we’ll help you Defend Your Data and develop good cybersecurity habits. Let’s start at home:
Information Technology Services recommends that employees and students install WVU’s new anti-virus software, Sophos, on personally owned computers to ensure uninterrupted protection. You can download it for free at freeav.wvu.edu. Use your WVU email to set up a Sophos account and install it on as many as three personally-owned devices.
Sophos is replacing Kaspersky under a new three-year agreement. If you currently have Kaspersky installed, you will need to replace it by August 2019. Kaspersky will continue to work until then. After Aug. 1, 2019, however, Kaspersky will charge for the protection. Sophos will continue to be free.
More than 10,500 students helped choose the new Mountaineer Card design last semester, with 7,321 picking the rugged but surmountable West Virginia landscape as the winner. To thank you for participating, Information Technology Services is having a trade-in sale on student ID cards now through Wednesday, Oct. 31.
If you are a regular user of the Firefox browser, you may be unable to access MAP (Mountaineer Administrative Processes) and Banner 8. Only Internet Explorer (IE11) will support these systems. The latest update of Firefox drops support of Java, rendering that browser incompatible with systems that rely on Java plug-ins.