Skip to main content

IT News

Faculty and students: Avoid using Internet Explorer after May 9 eCampus upgrade

eCampus will be unavailable for 24 hours starting at 12:01 a.m. Thursday, May 9, 2019, for an upgrade that will fix some bugs and add or improve several features.

ITS and Blackboard recommend that you stop using Internet Explorer with this eCampus update. Microsoft stopped supporting Explorer in January 2016, and Blackboard will not resolve issues reported with that browser. Blackboard recommends using Microsoft Edge, Google Chrome, Firefox or Safari.

Read Full Article

Faculty and staff: Remember to use purchase request form for all technology purchases

All technology purchases made outside of Mountaineer Marketplace Catalogs (Apple and Dell) must be reviewed using the  IT Purchase Request form before a transaction is completed. This longstanding requirement applies to software, hardware and consulting services. The term “software” includes services such as Survey Monkey and other online tools.

Information Technology Service may request additional details, depending on the nature of the purchase. The ITS approval must be attached to the purchase requisition for Procurement to process it. This process is required for anything other than standard configuration Dell or Apple products, including purchases made from NewEgg, CDW-G and B&H Photo. IT review is NOT required for purchases made through Nor is IT review required for the purchase of peripherals such as mice, keyboards, speakers, HDMI cables and webcams.

Read Full Article

Remaining Mountaineer HPC must users switch to Spruce Knob /and or Thorny Flat by Friday, April 19

The Mountaineer High Performance Computing System will be retired soon, so researchers must move all data off Mountaineer by Monday, April 29 if you have not already done so. Mountaineer will no longer process jobs after Friday, April 19, and any jobs left in queue or running will be cancelled. 

You must have data retrieved from Mountaineer and stored elsewhere by Monday, April 29 if you need continued access. Any data stored after that date will be eliminated. This includes data in your scratch directory, as well as data in your home directories or anywhere else on the system. The Mountaineer server will be retired on Wednesday, May 1 and no longer accessible. 

Read Full Article

Defend Your Data: Spring clean your digital identity

Information Technology Services wants to help you get a jump start on your spring cleaning. Join us for free coffee on March 28 from 9 a.m. to noon in the Mountainlair as part of our new Cats, Coffee, and Cybersecurity monthly event that offers cybersecurity tips from Spy Cat to better protect your online privacy. This third event will focus on how to make sure your online presence is safe and to #defendyourdata.

Don’t have time to stop by? Follow @StaySafeOnline and their #UpdateMeow campaign, as well as @WVUITServices and take these tips from Spy Cat: 

Read Full Article

Faculty and staff: Keep physical offices secured when vacant and be aware of key loggers

Information Technology Services urges all faculty and staff on all WVU campuses to physically secure your offices and computer equipment when not in use, and to be aware of the threat of keyloggers. These are small USB devices that hackers use to record your keystrokes and steal your passwords and other sensitive information.

Keyloggers are easy to covertly install and easy to miss because they are small, and USB ports may be on the back of your desktop computer. Keyloggers are typically installed for a malicious purpose, such as stealing your login credentials and other private data. This can put information on your local computer at risk.

Read Full Article

CS Gold and many related ID card functions will be offline March 10-14

Mountaineer Card-related services, including the MyMountaineerCard website, will be unavailable from 12:01 a.m. Sunday, March 10 until 5 p.m. Thursday, March 14 while we do important work on the underlying system. You won’t be able to purchase or change meal plans, make Mountie Bounty deposits, or check balances until the work is finished. Door lock administrators won’t be able to make access changes during this window.

Also during this time:

Read Full Article

Office 365 and Portal may be briefly unavailable 6-7 a.m. Sunday, March 10

Faculty, staff and students on all campuses may be unable to log into the WVU Portal and Office 365 services, including Outlook email, Teams, Skype and OneDrive, from 6 to 7 a.m. Sunday, March 10.

Information Technology Services must make an important change during this time. Users who are already logged into these systems before the work begins won’t lose access, but new logins may be delayed until the work is complete.

Read Full Article

WVU employees retiring after Feb. 18 will have access to new retiree email account

Any current, benefits-eligible WVU employee who retires on or after Monday, Feb. 18 will automatically receive access to a new email account with an suffix. This includes employees at the Health Sciences Center, and the Beckley and Keyser campuses. This change does not immediately affect past retirees or Emeritus retirees who have or accounts.

The @retiree accounts won’t require Duo two-factor authentication. Other differences include:

Read Full Article