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IT News

Mountaineer Card site and CS Gold services will be unavailable Monday, March 16 from 8:30 a.m. to noon

Mountaineer Card-related services, including the MyMountaineerCard website, will be unavailable 8:30 a.m. to noon on Monday, March 16 while we do important work on the underlying system. You cannot purchase or change meal plans, make Mountie Bounty deposits or check balances during this time. Door lock administrators also cannot make access changes during this window. 

Also during this time:

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Do not use social media options on new login screen if you’re a WVU student or employee

A login screen that appears for several WVU services will look different as of Sunday, March 8, but WVU students, faculty and staff should continue to log in using their official University role. Do not use the new options or you will get an error message. Those options are only for dues-paying WVU alumni and certain WVU affiliates.

If you’re a student or employee, choose the Employees/Students button and enter your WVU Login username and password. If you are employed by WVU Medicine, or you are paid by both WVU and WVU Medicine, click the WVU Medicine button instead.

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Students who can’t see grades under Report Card have another option

Some students may not be able to access their Spring 2020 courses in the Report Card module in eCampus. Until the vendor resolves this intermittent issue, students can access grades through the Global Navigation Menu via eCampus on the web ( or through the Blackboard Mobile app.

Instructors can also add the My Grades link to their course menus so students have direct access to their grades.

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Skype is being retired March 3; ITS recommends Microsoft Teams as alternative

Skype for Business will no longer be available to WVU employees as of Tuesday, March 3, and ITS is recommending the use of Microsoft Teams as a powerful replacement for collaboration and communication. This change affects all WVU campuses.

The deactivation of Skype at WVU is the first in a series of changes that will be required to accommodate several Microsoft initiatives between now and summer 2021. Future changes, which will not affect HSC, will be timed to minimize disruption during busy periods of the academic and fiscal year.

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Delete old files this Data Privacy Day, Jan. 28

In support of Data Privacy Day, Information Technology Services recommends all employees delete files they no longer need, especially those containing protected, personally identifiable information, on Tuesday, Jan. 28.

Holding onto files that contain PII creates risk of identity theft. To minimize that risk, follow these tips:

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Expect to see new login screen more frequently over the coming months 

Whether  you are faculty, staff or a student, you can expect to more frequently see a screen that asks you to choose your affiliation before logging into a service or system. Most people will choose Employees/Students. However, if you are employed by WVU Medicine, or you are paid by both WVU and WVU Medicine, click the WVU Medicine button.  

This screen already appears when you log into WVU Libraries (EZ Proxy), the 25Live room reservation tool and the WVU+kc (Kuali) research administration tool. In the future, additional services will display this screen. This quick extra step in the login process facilitates access to resources between WVU and its affiliates.   

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ID card policy approved by University Planning Committee, now posted at

A University policy that formalizes and standardizes practices around the issuance and proper disposal of WVU identification cards has been approved by the University Planning Committee and posted online. Among other things, this policy:

The Mountaineer Card Standard and the Identification Card Photo Use Standard, which provide governance and consistency with how cards are produced and ID card photos are shared, are also posted at Please direct questions to

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ITS Service desk hours will be reduced over winter break

The ITS Service Desk will close on the University’s holidays Dec. 24-26 and Dec. 31-Jan. 1, and it will operate on reduced hours throughout the two-week period.

The Service Desk will be closed the weekend of Dec. 28-29 and after 5 p.m. from Jan. 2 through Jan. 11. Normal hours resume on Sunday, Jan. 12.

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macOS Catalina cleared for install on Apple computers

Information Technology Services has completed testing Catalina, Apple’s latest macOS, with WVU systems and software. Critical applications such as eCampus, MAP, STAR, Microsoft Office and Sophos Anti-Virus were tested and are compatible with this release.

 On Thursday, Dec. 12, Catalina will be available to employees in Self Service for WVU-managed Apple computers. Other users may upgrade to Catalina using the Apple Store.

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