Thinking about scoring a new phone in a Black Friday deal? Be ready to set it up for Duo two-factor authentication by printing 10 bypass codes and stashing them in your wallet. Select “Print Backup Codes or Add Duo Token” at login.wvu.edu.
These codes are handy if you break, lose or replace the phone you used to set up your Duo Mobile account. If you replace your phone, you’ll need a one-time bypass code to log in and remove your old device then add the new one, even if you keep your old phone number.
The ITS Service Desk will close at 5 p.m. on the Monday and Tuesday of Thanksgiving week and will remain closed Nov. 27-30. The Service Desk will resume normal hours on Sunday, Dec. 1.
You can still look up answers and check for outages at it.wvu.edu/help. You may also leave voicemail at 304-293-4444 or create tickets by emailing ITSHelp@mail.wvu.edu, but these won’t be addressed until we reopen.