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New process in place for WVU employees to request Adobe Creative Cloud software

Starting today (Oct. 7), all WVU employees who want access to an Adobe Creative Cloud product will need to request it on the ITS self-help site or contact the ITS Service Desk at 304-293-4444. This includes employees on the Beckley, Keyser and Health Sciences campuses.

The morning after your request has been approved, you can follow the Adobe Creative Cloud Installation Instructions to install the software you need on any two devices.

All old Adobe Creative Cloud products will be removed from WVU-owned computers Monday, Oct. 14. All 2019 Adobe Creative Cloud products will remain available to employees through Aug. 13, 2020. No WVU employees are losing access. The only change is in how you get that access. Adobe Creative Cloud products will NOT be installed on WVU-owned machines by default.

Adobe Reader and Adobe Flash are NOT part of the Creative Cloud suite of products and are unaffected by these changes. Modern browsers and tools available on WVU computers let you create, view and save PDFs without installing Adobe software. If you need to edit PDFs, you can request Acrobat using the new self-service form.

Please direct questions to the ITS Service Desk at 304-293-4444.