Skip to main content

IT News

Defend Your Data: Don’t Click and Tell on Social Media

ITS wants you to keep your online presence safe from the 3.48 billion people worldwide using social media. Connect with confidence and safely navigate social media by following these steps:

Update the privacy and security settings on every social media account. That includes disabling geotagging to prevent people from seeing your location and checking your app permissions to only download from trusted vendors.

Read Full Article

ITS Service desk hours will be reduced over Thanksgiving break

The ITS Service Desk will close at 5 p.m. on the Monday and Tuesday of Thanksgiving week and will remain closed Nov. 27-30. The Service Desk will resume normal hours on Sunday, Dec. 1.

You can still look up answers and check for outages at it.wvu.edu/help when the University and ITS are closed. You may also leave voicemail at 304-293-4444 or create tickets by emailing ITSHelp@mail.wvu.edu, but these won’t be addressed until we reopen.

Read Full Article

New process in place for WVU employees to request Adobe Creative Cloud software

Starting today (Oct. 7), all WVU employees who want access to an Adobe Creative Cloud product will need to request it on the ITS self-help site or contact the ITS Service Desk at 304-293-4444. This includes employees on the Beckley, Keyser and Health Sciences campuses.

The morning after your request has been approved, you can follow the Adobe Creative Cloud Installation Instructions to install the software you need on any two devices.

Read Full Article