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Changes in how you access Adobe Creative Cloud software coming in October

WVU’s new one-year contract with Adobe ensures that Creative Cloud products are accessible to faculty and staff at no cost for the current academic year. However, licensing changes are required when all WVU-owned machines are updated with the 2019 version. After Oct. 14, you must request access, then log into a new Creative Cloud Desktop Application to install the product(s) you need. Adobe products will NOT be installed on WVU-owned machines by default.

No one is losing access. All 19 Creative Cloud products will be available through Aug. 13, 2020. The only change is in how you access those products. More details will be provided before Oct. 14, when IT staff remove all 2018 Adobe products from WVU-owned devices. With the new Creative Cloud Desktop App, you will be able to install the new software on any two devices you choose.

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Please pick “Personal Account” if prompted to choose a login option at

If you purchased a personal license for Adobe software, either on your own or through WVU, and you used a WVU email address, you may see a new option when you log into This screen will prompt you to choose an account. You must select the box that says Adobe ID - Personal Account. If you choose “Enterprise ID – Company or school account,” you see an error message or will be unable to access the products you need.

This option will appear for anyone who created their personal account using a WVU email with any of the following suffixes:,,,, or prevent confusion, ITS recommends you go into your Adobe profile and update your personal account with a personal email account.

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Let your computer do the work: Open and read PDFs without Adobe software

Modern browsers and tools on WVU computers let you create, view and save PDFs without Adobe software. Downloaded PDFs will open by default using Microsoft Edge on Windows 10 machines and Preview on MacOS without Acrobat DC. To open a PDF with another browser, right-click the file, hover over ‘Open With’ and choose a different browser. You may have to adjust your browser settings to automatically open PDFs.

You can also create PDFs using Microsoft Office applications. If you’re publishing them online, be sure to create accessible PDFs using Microsoft Word, so people using screen readers and other assistive technologies can access them.

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