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ITS establishing regular 2-9 a.m. Sunday maintenance window for CS Gold system

To ensure that CS Gold continues to function reliably, efficiently and securely, Information Technology Services is adding it to the list of systems that undergo regular, planned maintenance every Sunday. CS Gold, Mountie Bounty, the MyMountaineerCard website and other card-related functions may be unavailable 2-9 a.m. every Sunday. Our work will be completed before dining halls open. 

This change, which goes into effect Sunday, Dec. 2, means that access is possible but is not guaranteed during this window. You may be unable to purchase or change meal plans, make Mountie Bounty deposits or check balances.

Also during this time: 
  • Participating locations on and off campus, including vending machines, won’t accept Mountie Bounty. 
  • Duress buttons won’t function. Contact University Police directly (293-COPS). 
  • On-campus laundry machines won’t function. 
  • Door lock permissions can’t be changed, and silent alarms won’t function. Door locks themselves should continue to work, but if you can’t use your Mountaineer Card to unlock a door, contact your department's door lock operator. 
  • Pharmacy and Radiation Alarms will work through a backup system; alerts will be sent to University Police. 
  • ID cards cannot be produced. 
  • Classroom Attendance Monitor and Mobile ID won’t function.
CS Gold maintenance will occur in the same timeframe that many other important systems are undergoing updates and critical maintenance. The schedule is available at it.wvu.edu/help. Please direct any questions to ITSHelp@mail.wvu.edu.

Contact Service Desk

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

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