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Solution for some users with MyAccess/MyTime problems

Some users are getting error messages when they try to enter time, enter leave or clock in/out. If you experience problems accessing time card, leave, or other options, follow these instructions:

- Clear Browser Cache

Instructions at https://wvu.teamdynamix.com/TDClient/KB/ArticleDet?ID=5584

- Close the browser

Do not reopen the browser yet!

- Clear Java cache 

In Windows 10, clear Java by by clicking on the Start button, type Configure Java, then open the Configure Java Desktop app.

In macOS, click the Apple in the upper left of your screen, open System Preferences, then click the Java icon on the bottom row.

- Under the General tab click on button titled Settings and then click on Delete Files

- Check mark all options and click OK 

- Open Browser and try MyTime app again

- If still not working close browser.

Do not reopen the browser yet!

- Clear Flash Cache

In Windows 10, clear Flash by clicking on the Start button, type Control Panel, open the Control Panel, then in the top right of the Control Panel window type 'Flash' and click on the Flash Player 32 (or 64) bit option.

In macOS, click the Apple in the upper left of your screen, open System Preferences, then click the Flash icon on the bottom row.

- Under the Storage tab click Delete All and in the new window make sure both click boxes are selected then click Delete Data

- Open Browser and try again

If these steps do not resolve the issue, call the Service Desk at 304-293-4444 so they can look at your account.