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IT News

Many critical services requiring Login credentials will be inaccessible 8-10 a.m. May 8; STAR down 9-noon

Faculty, staff and students will be unable to log into many critical systems that require your WVU Login credentials from 8 to 10 a.m. Tuesday, May 8, while Information Technology Services performs emergency maintenance. STAR will then be unavailable from 9 a.m. to noon the same day.

Both outages are being planned for Election Day, when University operations are closed, to minimize disruption.

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Please take ITS survey by May 31 to gauge interest in online training tool Lynda.com

Information Technology Services is conducting a survey to gauge interest in the online training service Lynda.com. You can take the survey here until May 31: https://wvu.qualtrics.com/jfe/form/SV_b2XTPwnIe5h3Rkx

Currently, WVU faculty, staff and students can request free, temporary access to thousands of videos for self-paced learning. However, ownership of Lynda.com has changed twice, and that will soon change both WVU's licensing model and our costs.

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Portal.wvu.edu will soon be the only way to reach services at MyAccess.wvu.edu

Employees will soon have to use portal.wvu.edu to reach administrative tools such as MyTime (Web Clock, Leave Requests), Pay Statement, Mountaineer Marketplace and MyExpenses. Access to the portal will require both your WVU Login credentials and two-factor authentication.

All staff, including student workers, must enroll in two-factor by 8 a.m. Thursday, May 10. After that deadline, you will be forced to set up two-factor when you try to access a secure system.

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eCampus will be down for 24 hours Wednesday, May 9 for system upgrades

The eCampus system will be unavailable for 24 hours starting at 12:01 a.m. Wednesday, May 9 for an upgrade that will fix some bugs and add or improve several features. When the work is complete, the site will also have a new look and feel, and a design that works better for mobile devices. 

Three features (System Navigation, Blogs and Journals, and Course Navigation) also will be optimized for mobile devices with menu icons, filtering tools and responsive design, which means the content will render more effectively.

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Student workers: You must begin using two-factor authentication by Friday, April 27

Student workers at WVU must begin using two-factor authentication by Friday, April 27 to continue to have access to secure systems. This is necessary because you have an overriding Employee role in our administrative systems. All other students may want to get a jump on next semester and set up two-factor before it's mandatory on Aug. 31. 

Get out your laptop and phone to get started. Go to login.wvu.edu and select “My Login.” Enter your credentials, click “Enroll in Duo 2-Factor” and follow the steps. Be ready to download the free Duo Mobile app during this process. 

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All WVU employees must enroll in two-factor authentication by April 27

All employees, including student workers, have until Friday, April 27 to enroll in two-factor authentication, a mandatory security measure that will help WVU protect sensitive and personal information. Two-factor requires you to prove it’s you with two things – something you KNOW and something you HAVE – to gain access to critical systems. 

To enroll, go to login.wvu.edu on your computer and select “My Login.” Enter your credentials, click “Enroll in Duo 2-Factor” and follow the steps to add your mobile device. Be prepared to download the free Duo Mobile smartphone app during this process. 

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Coming soon: All employees will begin using portal.wvu.edu to reach MyAccess tools

Sometime later this spring, you will no longer be able to navigate directly to myaccess.wvu.edu to reach administrative tools such as MyTime (Web Clock, Leave Requests), Mountaineer Marketplace and Pay Statement.

Instead, to improve both ease of use and the security of WVU systems, all employees will use portal.wvu.edu. Information Technology Services will provide updates as this project moves forward.

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Defend your data: ITS reminds you to secure all personally identifiable information

Personally identifiable information also includes such data as WVU Login credentials, credit card numbers, birthplace, mother’s maiden name and educational transcripts.

WVU is committed to protecting student and employee data, but security is a shared responsibility. Our practices are guided by the Information Privacy Policy and Sensitive Data Protection Policy. Find more information about policies and procedures related to data privacy and acceptable use of technology at WVU at: it.wvu.edu/policies-and-procedures. Direct questions to DefendYourData@mail.wvu.edu.

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Reminder: Mountaineer Marketplace provides two-factor authentication hardware

Employees who are purchasing a hardware option for two-factor authentication should use Mountaineer Marketplace if they plan to pay with either state or Research Corp. funding. Just look for the “2 Factor Hardware” button and complete the forms if you don’t want to use the free Duo Mobile app, or you want a secondary device as backup.

To help protect the security of WVU information and systems, all employees on all campuses must enroll in two-factor authentication by Friday, April 27.

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Requests for ID card data reports now available through TeamDynamix only

WVU employees who request reports based on Mountaineer Card data in the CSGold system must now use a form in TeamDynamix, rather than emailing individual ITS employees. This change is effective immediately.

Using this form will ensure that Information Technology Service is tracking these work requests. It will also let us begin to better assess what kinds of reports are regularly needed. If you request a CSGold report by email, ITS staff will direct you back to this link: https://wvu.teamdynamix.com/TDClient/Requests/ServiceDet?ID=7513

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Email: ITShelp@mail.wvu.edu

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