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IT News

All WVU employees must enroll in two-factor authentication by Friday, April 27

To help protect the security of WVU information and systems, all employees on all campuses must enroll in two-factor authentication by Friday, April 27. Faculty have already made this transition, and students will be required to use two-factor this fall. For security purposes and cyber liability insurance reasons, no group of staff and no locations are exempt from this initiative.

Two-factor authentication is a second layer of security besides your password. It requires you to prove it’s you with two things – something you KNOW and something you HAVE – to gain access to sensitive data. It's no different than a key to a lock: To prove you should get through the door, you need a physical key, not just knowledge of the address.

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STUDENTS, PROVE IT'S YOU: Sign up for two-factor authentication before Aug. 31

MORGANTOWN, W.Va. - All students on all WVU campuses will be required to use two-factor authentication for access to many systems, including eCampus, by Aug. 31, 2018. You can get ahead of the curve by enrolling now. Click the MyLogin button at to get started.

One caution for the classroom: Some instructors don't currently allow phones in their classes. Before enrolling, make sure your professors know what you're doing and wait until the last day of classes (Friday, April 27) if there's a problem.

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Defend Your Data: Do some spring cleaning with your social media profiles

If you’re worried about the recent news about the personal information of 50 million people being mined from Facebook for political purposes, you may want to clean up your online profiles. To help you defend your data, Information Technology Services provides the following tips for all social media accounts.

Learn more about managing your privacy and security settings for the things you share online at

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ITS Service Desk hours changing for spring break

The ITS Service Desk will be closed on the following dates: March 10, 11 and 17. The Service Desk is otherwise open 7:30 a.m.-5:00 p.m. Monday through Friday over spring break, resuming normal hours when the residence halls reopen Sunday, March 18.

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Portal and Office 365 will be briefly inaccessible 8-9 a.m. Sunday, March 11

Employees and students will be unable to log into, Outlook email and other Office 365 services between 8 and 9 a.m. Sunday, March 11 during important maintenance work. This means you may be briefly unable to access SharePoint Online and OneDrive for Business Online.

ITS appreciates your patience with this planned outage. Please direct any questions to

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Public comment will be accepted on proposed updates to University email policy until April 5

Between now and April 5, faculty, staff and students can review and comment on proposed updates to the WVU Email Policy. This policy would require that all University business be conducted using official email accounts, meaning only those created by either Information Technology Services or Health Sciences Center ITS.

This policy also would, among other things, prohibit the use of WVU email accounts to market unapproved third-party services, and require security training for people whose accounts are repeatedly compromised.

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Many Mountaineer Card functions will be unavailable for 24 hours starting 8 a.m. March 14

CS Gold, the application that supports a variety of Mountaineer Card functions, will be down for 24 hours during spring break, starting at 8 a.m. Wednesday, March 14 for important maintenance.

During this time, merchants will be unable to accept Mountie Bounty at any on- or off-campus location. This includes Burger King and Which Wich at the Mountainlair, and Waterfront Café at One Waterfront Place. Those locations will accept cash and credit cards.

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