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IT News will be unavailable for an hour around 10 p.m. Tuesday, Jan. 2 for critical upgrades

The WVU Login self-service site will be down for one hour around 10 p.m. Tuesday, Jan. 2 for changes that will let employees begin enrolling in two-factor authentication before it becomes mandatory during the spring semester. During this upgrade, you won’t be able to change passwords or check the status of your account.

The site will look and feel different when the work is complete, and there will be a new “My Login” button that serves two purposes: It replaces the “Check Account Status” button that currently lets you see when your password expires, and it allows you to enable two-factor protection.

Two-factor authentication is a second layer of security besides your password. It requires you to confirm your identity with two things – something you KNOW and something you HAVE. Soon, you will have to PROVE IT’S YOU to access many critical systems containing sensitive and private data, including Portal, Office 365, eCampus, DegreeWorks, WVU+kc, Student Evaluation of Instruction and much more.

The simple online process to enable two-factor on your smart phone takes about two minutes. Download the free Duo Mobile app from your app store, then activate your account using the “My Login” button and following the instructions. You’ll find detailed instructions, and a helpful FAQ and more at

Please direct any questions to or call the ITS Service Desk at 304-293-4444.