Skip to main content

IT News will be unavailable for an hour around 10 p.m. Tuesday, Jan. 2 for critical upgrades

The WVU Login self-service site will be down for one hour around 10 p.m. Tuesday, Jan. 2 for changes that will let employees begin enrolling in two-factor authentication before it becomes mandatory during the spring semester. During this upgrade, you won’t be able to change passwords or check the status of your account.

The site will look and feel different when the work is complete, and there will be a new “My Login” button that serves two purposes: It replaces the “Check Account Status” button that currently lets you see when your password expires, and it allows you to enable two-factor protection.

Read Full Article

Many Mountaineer Card functions will be unavailable noon-5 p.m. Tuesday, Jan. 2

CS Gold, the application that supports a variety of Mountaineer Card functions, will be down from noon to 5 p.m. Tuesday, Jan. 2 for important maintenance. During this time, merchants will be unable to accept Mountie Bounty at any on- or off-campus location. This includes: Burger King and Sbarro at the Mountainlair; Park Place at Oakland Hall/University Park; Cavanaugh’s at the Health Sciences Center; and Waterfront Café at One Waterfront Place. Those locations will accept cash and credit cards. will also be down during this time, meaning you will be unable to purchase or change meal plans, make Mountie Bounty deposits, or check your account balances.

This planned outage will affect all campuses. Other impacts include:

Read Full Article

MyAccess webpage display will change as of 6 p.m. Friday, Dec. 15

As of 6 p.m. today (Friday, Dec. 15) employees who visit from any off-campus location will NOT see the normal screen display. Instead, an informational page will instruct you to use MasterApps (Citrix) to reach the services you need. 

MasterApps will be required for access to MyTime, Leave Requests, MAP, Data Miner and Mountaineer Marketplace. MasterApps will let you open Internet Explorer to navigate as you normally would. Learn more about MasterApps for Windows devices and MasterApps for Mac devices.

Read Full Article

WVU employees: ITS offers affordable Skype for Business audio conferencing option

All WVU employees with an Office 365 account who regularly need to create conference calls have an option with Skype for Business that costs just $1.63 per month. All faculty on the Morgantown, Beckley and Keyser campuses, and all WVU Research Corp. employees can request an Office 365 Audio Conferencing license for this dial-in conferencing service. Employees at the Health Sciences Center use a separate Office 365 system and should request this license through the HSC IT Help Desk at

Skype’s audio conferencing service is designed to boost team collaboration and provided a cheap alternative to expensive teleconferencing services. The only person who needs the license is the person organizing the call. There is no charge for people calling in, and as many as 250 phone attendees can participate if they have the dial-in number, which will automatically be generated with each meeting invitation.

Read Full Article

Wi-Fi may be briefly unavailable 4-8 a.m. Dec. 21 on all WVU campuses for hardware upgrade

Wireless internet service will be unavailable for 15-minute periods in various locations on the Morgantown, Beckley and Keyser campuses between 4 and 8 a.m. Thursday, Dec. 21 while Information Technology Services upgrades critical hardware.

These rolling outages will not affect the Health Sciences campuses or any wired internet connections. ITS appreciates your patience with these brief but necessary outages. Please direct any questions to

Read Full Article

Shop safely! WVU employees shouldn’t use University credentials for holiday buying

To help faculty, staff and students shop online safely this holiday season, Information Technology Services offers several cybersecurity tips and an important reminder: NEVER use your University email account or Login credentials for personal online shopping. Although WVU’s Acceptable Use of Data and Technology Resources policy, does allow incidental personal use of University-owned computers if it doesn’t interfere with work, users should not expect privacy or confidentiality for such activities.

Shop Safely infographic thumbnail 

Read Full Article