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Improvements make it easier to request support, find answers at WVU help site

Faculty, staff and students should be able to request support easier and find answers to a wide array of questions faster with recent improvements to the WVU help site, it.wvu.edu/help.

The “Still Need Help?” button on the landing page now opens directly to a service that will let people start a ticket, eliminating what had been several additional clicks. This page also has links for finding support at the Health Sciences Center, and at the Keyser and Beckley campuses. 

The “Check for Outages” button on the main landing page now goes to a simplified page with clearer language about current problems and “known” problems, meaning those that have been documented but aren’t yet fixed. Two new links let you add yourself to a problem ticket or check our planned maintenance schedule for some critical systems.

Information Technology Services welcomes feedback on how we can continue to improve this service.