Faculty, staff and students should be able to request support easier and find answers to a wide array of questions faster with recent improvements to the WVU help site, it.wvu.edu/help.
Instead of sharing your Mountaineer ID Card with student workers and others, Information Technology Services advises WVU faculty and staff to obtain a separate departmental card for routine copying and printing needs. These cards are secure, convenient and in compliance WVU's policy on Acceptable Use of Data and Technology Resources. Request one on the ITS help site.
When you let someone use your personal identification, it presents an opportunity for misuse. It also gives others inappropriate access to resources, including door locks to offices and classrooms, and the ability to spend Mountie Bounty balances in dozens of other areas. Copy-print cards are the solution for faculty and staff who need to delegate those duties, including poster production. There is no limit on how many a department can have.
Information Technology Services will accept public comment for 30 days on proposed updates to the University’s Data Center Access Policy, which governs physical access to certain critical IT facilities on all WVU campuses.
The draft policy reflects other ITS policies that have been updated over the past year and proposes that all data centers follow the same security practices as those centrally managed by ITS. This policy would apply to all faculty, staff and students, as well as any third parties doing work on behalf of the University.
To improve the security of the WVU Directory and access to employee information, Information Technology Services has added a Captcha tool, the common feature that asks you to confirm, “I am not a robot.”
If you are a frequent user of directory.wvu.edu, you can avoid this feature by clicking the LOGIN button in the top right corner of the page and entering your WVU Login credentials. If you open a second browser, you’ll have to repeat this process. Early adopters of two-factor authentication will have to authenticate during this process. This is consistent with current practice of requiring WVU Login credentials to search for student information.
Faculty who plan to use the WVU learning management system for the first time in fall 2017 are invited to attend an “eCampus 101” overview with Information Technology Services Training. Two sessions are scheduled: