Skip to main content

IT News

May 28 upgrade will prompt faculty, staff and students to accept new Wi-Fi certificate

Faculty, staff and students will have to accept a new security certificate on all devices when connecting to WVU.Encrypted and the eduroam network once the new certificate is installed on Sunday, May 28. This change will occur around 8 a.m. and will affect all campuses except Health Sciences.

Information Technology Services does not anticipate any service outage during the time of this upgrade. If you have any problems after this work is complete, please contact ITSHelp@mail.wvu.edu or call 304-293-4444.

Read Full Article

Mountaineer Card Services office at Towers complex moving to basement of Brooke

The service window for Mountaineer Card Services at Bennett Tower has moved to the IT Service Center in G49 of Brooke Tower. Card production and support is transitioning to the Computer Repair and Assistance group as part of the integration of the Mountaineer Card program into Information Technology Services.

The support provided at the Mountainlair is not affected by this move. You can find reminders about the many ways to use your card and Mountie Bounty at wvucard.wvu.edu. Add funds to your Mountie Bounty account at MyMountaineerCard.wvu.edu.

Read Full Article

You asked for it: Photo roster available in eCampus starting this summer

Instructors no longer have to request a class photo roster from Mountaineer Card Services for the courses they teach. Starting with summer 2017 sessions, eCampus courses will contain a roster that displays the official Mountaineer ID photo of enrolled students and their username.

The photos are pulled directly from the Mountaineer Card system, which is updated daily. The photo roster is visible only to instructors and teaching assistants; students cannot access or view the roster.

Read Full Article

Ransomware circulating: Send suspicious emails to DefendYourData@mail.wvu.edu

Information Technology Services urges faculty, staff and students to be wary of any suspicious emails asking you to open an attachment, regardless of whether the sender is a name you recognize. A global ransomware attack – dubbed Wanna Decryptor or WannaCry -- is under way.

Ransomware encrypts all files on an infected machine, as well as other systems on the network that machine shares. The hackers are then demanding hundreds of dollars in bitcoin to release the files. ITS advises against paying the ransom, as there is no guarantee your data will be released.

Read Full Article

Contact Service Desk

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

Get Help