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Revamped help site should be easier to use with new features, more descriptive labels

Faculty, staff and students should have an easier time finding answers to common questions and problems, as well as requesting support, when changes to it.wvu.edu/help go into effect Friday, March 31. Over the past few months, Information Technology Services has incorporated suggestions from a focus group and from individual users who have recommended improvements.

The help site has two main tools. The Knowledge Base is a repository of articles, how-to guides, troubleshooting information and more that lets you look up answers on your own. The Service Catalog lets you pick the category you’re interested in and request assistance from many WVU departments. Questions on each form help get your request in the right hands for quicker results.

Among the new features are:

  • More descriptive buttons and category labels
  • A-Z Article Index and A-Z Request Index – Topics are listed alphabetically for easier searching
  • An introductory section on the home page and a Getting Started section, explaining how to use the site
  • Answers to the top five questions in common categories
  • The ability to check on the status of a request you’ve submitted
  • The ability to check if there is either an unplanned outage or a planned maintenance outage

After you’ve visited the new site, let us know what you think.

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