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IT News

ITS Service Centers closed along with libraries on Jan. 4 and 8

The Evansdale and Downtown libraries will be closed Wednesday, Jan. 4 and Sunday, Jan. 8, so the ITS Service Centers, Big Prints and MyPrinting locations in those buildings also will be unavailable.

The only MyPrinting station available for use on those dates is in the Mountainlair next to PNC Bank. For test scanning drop-off, please visit the Mountainlair lobby. The Mountainlair will be open 7 a.m. to 5:30 p.m. Jan. 4 and 2-10 p.m. Jan. 8.

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New feature on ITS self-service website lets parents, guests and others find information

Parents, guests and others who don’t have WVU Login credentials can now request assistance with the Parent/Guest Portal through the online self-service tool at That portal lets students share information ranging from financial aid and housing or dining plans to class schedules and grades.

Students must grant permission for others to access their information, and they can revoke that access at any time. For more information about student rights under the federal Family Educational Rights and Privacy Act (FERPA), visit WVU’s website.

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ITS self-service website incorporates Google to be more searchable, user-friendly

With Google search capabilities, it’s now easier to find answers to common questions on the Information Technology Services self-help website,

Faculty, staff and students can find instructions for locating hundreds of Knowledge Base articles to help solve problems without calling the Service Desk for help. Users also will find searchable information in the Service Catalog about the vast array of tools and services that ITS supports.

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ITS may begin blocking file types often used to deliver malicious software

To minimize the risk of compromising WVU computers, networks and data, Information Technology Services is considering blocking two little-used file types in Office 365. In reviewing the latest malware and ransomware targeting faculty, staff and students, we found that a few file types are most commonly used for distribution: Word documents (doc, docx, docm) and ZIP files containing either JavaScript (JS) or Windows Scripting Files (WSF). The last two types are often disguised as PDF files.

We’re considering blocking both the JS and WSF file types in Office 365. We are NOT recommending a change with Word documents, which are typically business-critical. To comment on this proposal, please contact the Information Security Services team at by 4 p.m. Friday, Jan. 6.

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ITS seeking comment on new Information Privacy Policy by Friday, Jan. 13

Faculty, staff and students are invited to review and comment on a new Information Privacy Policy intended to help safeguard the personally identifiable information and private health information of people whose data is collected for business purposes.

To review the document, please visit the ITS website and look under Draft Policies for Review. Enter your WVU Login credentials when prompted. Information Technology Services will accept feedback until midnight Friday, Jan. 13.

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Typical January eCampus upgrade delayed until May by discovery of glitch

Information Technology Services will delay the next software upgrade of the eCampus system until the end of the spring semester in May because our teams have discovered a problem with the product. We identified a major bug that Blackboard cannot correct in time for us to test their solution and deploy it with confidence in January.

We will provide plenty of notice about the May upgrade, which will require a planned outage, and outline new features at that time.

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