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IT News

Emergency maintenance 8-10 p.m. Sunday, Sept. 25 could affect some WVU systems

Information Technology Services wants faculty, staff and students to be aware of the possibility that several important services could be unavailable 8-10 p.m. Sunday, Sept. 25. At potential risk during this emergency maintenance period are Office 365, the WVU portal and Login, as well as other services.

WVNET, which hosts a WVU data center, experienced a power failure on Thursday, Sept. 22 and now must conduct emergency maintenance to fix a faulty bypass switch for its Uninterrupted Power Supply (UPS). There is a possibility that this work could cut power to the WVU Data Center, even with a backup generator. Should this happen, the services below could potentially be affected:

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Kaspersky Anti-Virus update on ITS-administered computers to begin Sept. 29

To ensure that WVU faculty and staff have the best protection, Information Technology Services will begin rolling the latest version of Kaspersky Anti-Virus software to ITS-supported computers on Thursday, Sept. 29. Although this update will occur silently in the background and should not affect anyone’s work during those few minutes, it will require all users to reboot their computers to complete the process.

This update will be deployed over the course of one week and will only affect about 2,000 centrally managed computers such as those in the WVU administration, student computer labs, research office and the President and Provost offices. The Health Sciences Center, regional campuses, colleges and departments that have in-house IT support will not be affected at this time.

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Students and employees may use preferred first names in MIX,, other systems

Faculty, staff and students may now use their preferred first names in a number of University systems that previously required the use of only legal names. Those systems are: MIX email; the WVU Portal; StarRez for housing; Argos for data reporting; and SSC Campus for advising.

DegreeWorks will be able to accept preferred names by December 2016, and Information Technology Services intends to add eCampus to this list of systems in the fall of 2017.

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Researchers should be aware of new data protection question in WVU+kc

In October, when submitting IRB protocols and proposals in WVU+kc, you will see this new question about protecting your human subject research or sponsored project data, “Does this project have data protection requirements?”

 Your activity includes data protection requirements if you see the following statements or similar statements in your grant or data set usage terms and conditions:

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Many applications, services may be unavailable 7:30-noon Sunday, Sept. 18

Login, the eCampus Request System and dozens of other services may be unavailable 7:30 a.m. to noon, Sunday, Sept. 18 during important quarterly maintenance. Login users will not be able to claim accounts or change passwords during this period. Some services, including Outlook email and, may be briefly affected during the maintenance window.

The security patching will help protect the contents of University databases and applications. The work is being conducted during the normal Sunday maintenance period to minimize inconvenience during higher demand times. Information Technology Services appreciates your patience.

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Faculty volunteers needed to participate in pilot of new test scanning service

Information Technology Services is seeking faculty volunteers to help pilot a new test scanning service this fall. Instructors of classes with fewer than 100 students are needed because smaller class sizes will make it easier to analyze data.

You will be able to print answer forms and scan completed tests using a local Managed Printing copier (Bizhub). You no longer have to drop off tests for scanning and pick them up for distribution.

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Students: Ignore unsolicited job-offer messages or offers asking you to deal with money

Legitimate job recruiters working with WVU Career Services will NEVER mail you a check to be cashed, request your bank account information or involve you in financial transactions of any kind while arranging interviews or a job offer. 

Nor will legitimate employers initiate contact with you via generic email or text message. Recognized WVU recruiters also DO NOT ask students to contact them via Skype or Google Hangouts without first ensuring that you have contacted the Career Services Center.

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