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May 2016 grads: Please let ITS know if you have lost access to your MIX email account

Information Technology Services is investigating a data-integration problem that resulted in the deletion of some MIX (Gmail) accounts for former students 100 days after their graduations in May 2016. If you are a former student who has lost your @mix.wvu.edu account and would like to have it restored, please call the Service Desk at 304-293-4444

Students who are returning this semester as graduate students are not affected. Former students who graduated but are working for the University as a Mountaineer Temps also do not appear to be affected.

ITS is currently investigating whether it will be able to restore these accounts. Contacting the Service Desk will let us keep you informed of our progress. You can also reach us at ITSHelp@mail.wvu.edu and at it.wvu.edu/help.

We apologize for this inconvenience and appreciate your patience as we work to resolve this problem.