Starting Wednesday, Aug. 10, emails sent to the Information Technology Services account ITSHelp@mail.wvu.edu will automatically create an incident ticket in TeamDynamix, the system used to manage work requests. This system will then automatically generate an email with a ticket number.
Tickets will be handled on a first-come, first-served basis by the ITS Service Desk during business hours. Customers will be able to track progress using their ticket number in our Self-Service Portal at the it.wvu.edu/help.
Service Desk Hours are posted here. Customers who need immediate assistance should call (304) 293-4444.