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IT News

Messages sent to ITSHelp email account will automatically create a trackable ticket

Starting Wednesday, Aug. 10, emails sent to the Information Technology Services account will automatically create an incident ticket in TeamDynamix, the system used to manage work requests. This system will then automatically generate an email with a ticket number.

Tickets will be handled on a first-come, first-served basis by the ITS Service Desk during business hours. Customers will be able to track progress using their ticket number in our Self-Service Portal at the

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Students: Be wary of scams disguised as ‘work from home’ offers

Information Technology Services urges all WVU students to treat any unsolicited emails and phone calls offering employment with extreme caution. Scam artists historically ramp up their attempts to steal personally identifiable information at the beginning of the school year.

Career Services and the Mountaineer Trak website are your official resources for jobs and internships. Their email is Colleges and departments at WVU also hire student workers, but if you receive an email to apply, we recommend that you follow up with a phone call to the department to ensure the job is legitimate.

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Faculty: Please do not include SSNs or other personal data in eCampus

WVU instructors should not require students to supply Social Security Numbers, birthdates or any other personally identifiable information on coursework submissions, particularly when it is submitted through eCampus. This sensitive information presents a risk to students or the subjects of student research and assignments; they could become the victims of fraud or identity theft if that data were compromised. 

Faculty may use WVUID numbers to identify students, as those numbers have no meaning outside the context of University systems. SSNs should not be requested or required on either paper or eCampus submissions.

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Employees and students: Do not click on or reply to fake security alert email

Students, faculty and staff should NOT reply to a fake email with the subject line “Security Alert” that purports to be from Information Technology Services. This email is a phishing scam, or an attempt to steal your username and password. The sender is spoofing a legitimate WVU address. Do NOT click on the link in the email or reply to it. ITS security staff are working to block the sender as quickly as possible.

To learn more about protecting yourself, please visit

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Buying software from ITS for personally owned computers just got easier

Faculty, staff and students who need software for their personal computers may now buy it from Information Technology Services online, eliminating the need to fax paper forms or physically visit Computer Repair and Assistance in Brooke Tower. This process applies to SAS, JMP, SPSS and AMOS software.

Customers can log into the ITS self-service tool from any computer to complete a software request and pay by credit card over the phone. The Software Licensing Information Center (SLIC) fulfills the request via email; customers no longer need to fax agreements.

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Bug in WVU.Guest software update creates glitch for Apple device users

As parents and others visiting the University join the WVU.Guest wireless network during the next few weeks, they should jot down the account information that’s automatically generated and displayed on the “Account Created” screen.

A recent update to the authentication software for WVU.Guest created two glitches: One prevents the system from sending the account information to users of any mobile device via text message, although users will still receive it by email. For convenience, Information Technology Services recommends you note the account information as soon as it appears on your screen.

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Teamwork sites moving to SharePoint Online; inactive sites set for deletion Sept. 15

Information Technology Services is no longer creating new sites in, and has begun a cleanup and migration initiative for about 90 existing sites. All new sites will be set up in SharePoint Online, which is part of Office 365. This change will give users a complete set of Microsoft collaboration tools and will help ITS better support these sites.

Owners of sites that have been inactive will get an email from ITS SharePoint Admin and will be asked to respond by Aug. 30. If there is no response, ITS will delete those sites on Sept. 15.

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MAP and STAR unavailable to users while year-end processing is completed

All STAR services and some parts of MAP (Mountaineer Administrative Processes) will be unavailable Friday, July 1 while year-end business processing is completed.

Grants, accounts payable, accounts receivable and purchasing will be unavailable. EBOs will have access to do data entry and processing associated with MyTime, payroll and year-end business closing. Data Miner also remains available; however, reports may not be accurate because the previous fiscal year has not yet finished processing.

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