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IT News

ITS seeking comment on revisions to acceptable use and sensitive data policies

Faculty, staff and students are invited to review and comment on revisions to two Information Technology Services policies that have been updated to reflect best practices and to provide clear and unambiguous guidance on the appropriate use of the University’s technology and data resources.

Please submit comments on these policies to Chief Information Security Officer Alex Jalso at Alex.Jalso@mail.wvu.edu by 5 p.m. Wednesday, July 20.

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Qualtrics changes become permanent July 6; ITS support available

Qualtrics, a widely used software tool used to create surveys and forms, is permanently replacing its previous interface, Research Suite, with one called Insight Platform on July 6. There will be no ability to revert to the previous version after that date.

Users will continue to have access to all existing data and reports, and current surveys will be unaffected by this change. However, Information Technology Services recommends that users familiarize themselves with the new look and feel of the tool as soon as possible.

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Power-saving plans for computers and monitors go into effect July 25

To help the University reduce energy consumption and costs, computers that are supported by Information Technology Services will be put in sleep mode after a period of inactivity starting July 25.

The time threshold depends on whether the inactivity occurs during core business hours (6 a.m.-6 p.m.) or during off-peak hours (6 p.m.-6 a.m.) This does NOT affect computers that are actively being used.

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ITS will change pricing structure for computer and printer repairs on July 1

To help ensure that departments and colleges are making informed decisions about whether to fix or replace machines, Information Technology Services is changing the pricing model for repairs to WVU-owned printers and computers. This change is effective July 1 and replaces what had been a flat $75 service fee that typically fails to cover the cost of repairs.

The Computer Repair and Assistance (CRA) unit will charge a $75 service fee for non-warranty equipment repairs in addition to any parts required at actual cost. An estimate will be provided for any repair that requires parts. Work will commence only after the requestor approves the charges. Warranty repairs will be completed at no charge, except when staff are required to pick up and return a machine. Only one service fee will be charged per repair, covering both diagnostics and repair activities.

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WVU+kc will feature a new investigator dashboard starting June 11 

The research administration tool WVU+kc (Kuali Coeus) will have a new look and feel starting Saturday, June 11. Upon logging in, users will see a new dashboard with four main sections that will make it easier to find their associated proposals, awards and IRB (Institutional Review Board) protocols.

A new menu bar will provide easy access to actions, searches and reports, as well as direct links to resources such as the conflict of interest form, IRB forms and samples, and the Office of Sponsored Programs website.

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With move complete, Printing and Copier Services resumes normal operations

Normal print production services are resuming Tuesday at the new location for Printing and Copier Services (PCS), 200 Frederick Lane in the Ridgeview Business Park. Just 8 minutes from Suncrest Town Center, the location is next to WVU Ceramics and near University High School, and has plenty of parking.

PCS, part of Information Technology Services, provides high-quality, cost-effective products and services to the University community. It is the official provider of stationery products for WVU, WVU Tech, Potomac State and WVU Research Corp. PCS provides free on-campus pickup and delivery, and multiple service centers for convenient drop-off and pickup options.

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Login, other services may be unavailable 8 a.m.-noon June 12 during maintenance

Faculty, staff and students will be unable to access STAR and claim Login accounts or change Login passwords during important quarterly maintenance 8 a.m. to noon Sunday, June 12. The security patching will help protect the contents of University databases and applications. It’s being conducted during the normal Sunday maintenance period to minimize inconvenience.

Additional services that may be affected include: portal.wvu.edu; both Outlook and MIX (Gmail) email; DegreeWorks; Banner Document Management; Workflow; the Service Desk and Operations Login Console; and Enterprise Requests.

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Contact Service Desk

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

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