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IT News

Register now for free, hands-on High Performance Computing summer workshop

WVU Research  Computing is hosting a free, hands-on HPC (High Performance Computing) Summer Institute at One Waterfront Place in Morgantown, W.Va., June 13-17. Unlike previous sessions taught remotely, this four-day workshop will be half lecture and half lab time, and staff will work directly with participants.

Rather than exploring advanced concepts, this workshop will focus on the basics to help new users start using Information Technology Services’ HPC resources and to help experienced users be more efficient. 

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PC users should upgrade to Internet Explorer 11 if it was not remotely installed April 22

If you did not receive the Internet Explorer 11 update on your PC over the weekend and are still showing Internet Explorer 9, please follow the steps below to update your computer. Information Technology Service is deploying IE11 to help ensure all users have the latest security fixes, and to help to streamline support and compatibility. Browser settings such as bookmarks and favorites will NOT be lost.

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Instructors can copy content of previous courses into summer eCampus course shells

Summer 2016 course shells are available in eCampus, and faculty now have the option to add content from previously taught courses. Just follow the instructions below and contact ITSHelp@mail.wvu.edu if you need assistance.

If you need to enroll a Teaching Assistant enrollment or create a new development shell, please make those requests in the eCampus Request System (eRS) at http://ers.wvu.edu. Default templates are NOT automatically applied to course shells, and faculty will no longer need to submit copy content through eRS.

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Login services may be unavailable at times April 23-24

Faculty, staff and students may not be able to claim accounts or change passwords for brief periods this weekend because of important maintenance Saturday and early Sunday morning. The system WILL still authenticate your Login credentials if you try to access a WVU application, system or service.

Login self-service and service desk / operations consoles may be briefly and intermittently unavailable midnight Friday, April 22 until 6 p.m. Saturday, April 23, and again 8-9 a.m. Sunday, April 24.

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Technology Support Center changing name as part of ITS reorganization

Information Technology Services is adding several services that support the University community to the Technology Support Center. The expanded group is now known as Computer Repair and Assistance to better reflect the array of services offered, as well as the new ITS organizational structure. 

Computer Repair and Assistance will offer: hardware repair services and general support at the Brooke Tower Service Center; general walk-up support and test scanning at the Mountainlair and Evansdale Library service centers; and Big Prints at the Evansdale Library location. CRA will also manage all ITS computer labs around campus.

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Qualtrics is changing look and feel of widely used survey tool; support available

If you’re among the 3,000 University employees or students using Qualtrics to create surveys, you will notice a change in the look and feel of the software tool. Qualtrics is replacing its previous interface, Research Suite, with one called Insight Platform. The transition is already under way and will become permanent on July 6, with no ability to revert to the previous version after that date.

You will have access to all your existing data and reports during the preview period and afterward, and your current surveys will be unaffected by this change. However, Information Technology Services recommends that users familiarize themselves with the new version of the tool before July.

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University computers will be upgraded to Internet Explorer 11 on Friday, April 22

Information Technology Services will begin deploying Internet Explorer 11 to all University computers at the close of business on Friday, April 22 as part of an effort to provide all customers with the latest version of IE and security fixes. Please leave all machines ON when you leave for the day to get this update overnight.

This update will also standardize the IE browser experience for all users and help to streamline support and compatibility. An upgrade of all Citrix (MasterApps) IE applications to IE11 is planned for Sunday, April 24.

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Printing and Copier Services streamlines information on website, adds self-help articles

Faculty, staff and students looking for the most current information about Printing & Copier Services at WVU should visit the updated section of the Information Technology Services website. We have consolidated our web pages to make it easier to find the information you need about our services.

ITS also has created new “how-to” articles to let users answer questions and solve problems on their own. Those articles are in the Knowledge Base self-help tool and are linked from the website.

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WVU set to become Morgantown Internet provider in leasing agreement

West Virginia University would provide Internet service to some City of Morgantown locations under a fiber-leasing agreement that City Council is expected to consider Tuesday, April 5.

Under the agreement, ITS is working with the city’s network manager, Declaration Networks, to provide Internet access to the Morgantown Municipal Airport and city offices downtown. The project will use in part low-frequency “white space” spectrum created as TV stations shifted from analog to digital broadcasting. Its signals travel more effectively than higher-frequency signals, penetrating walls, roofs and other obstacles, and reaching farther than Wi-Fi.

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ITS has variety of tools to support WVU researchers in their work

A recent survey of the WVU research community revealed that while Information Technology Services has many tools to support projects throughout their life cycles, many researchers are unaware of them. Please visit http://it.wvu.edu/research for the latest information on tools and services.

Kuali Coeus (WVU+kc) is the electronic research administration system, a web-based application used for research compliance and administration of externally-funded awards. Research Exchange (REX) provides access to high-speed, high-volume Internet connections that offer faster, easier and more reliable transfer of data. High Performance Computing provides storage for large data sets.

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