The wording on the self-service buttons at it.wvu.edu/help is changing on Friday, March 18 to better reflect the functions that faculty, staff and students can perform. “Change Login Password” can save users a phone call about one of the most common requests that Information Technology Services receives.
“Request Assistance” will connect users to the ITS Service Catalog, which provides a single location to search for a wide array of IT and other technological services.
“Find an Answer” will connect to the ITS Knowledge Base, or a repository of information that can help users solve problems themselves. The content includes how-to guides, troubleshooting information, known error messages, FAQs, training materials and more.
A new FAQ option on the top menu bar provides information about the knowledge base and service catalog, along with tips and best practices for using these tools.
Please direct any questions to firstname.lastname@example.org.