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IT News

IT self-help site will be unavailable 7-11 a.m. Saturday, April 2

The self-service tool at it.wvu.edu/help and wvu.teamdynamix.com may be unavailable from 7 to 11 a.m. Saturday, April 2 for an important software upgrade.

When this work is complete, technicians will be able to click on phone numbers in the People and Ticket applications, and the system will try to place the call. This feature works with soft phones and many VOIP (Voice Over Internet Protocol) phones.

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eCampus upgrade, bug fixes scheduled for 8 a.m. May 11 until 5 p.m. May 12

An eCampus upgrade set for May 11-12 will fix bugs and improve the functionality of the Discussions feature. Instructors and students will see a maintenance message in eCampus from 8 a.m. Wednesday, May 11 until about 5 p.m. Thursday, May 12 during this important upgrade. If the work is completed earlier than anticipated, eCampus could become available before 5 p.m.

When this work is complete, users will be able to view Forum descriptions on the Create Thread page and navigate between threads without having to return to the main Discussions page.

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Qualtrics notifications aren’t being emailed; log in to system to see survey results

Because of a problem with Microsoft-hosted Office 365, email notifications about surveys and forms submitted in Qualtrics have not been sent to WVU users since Tuesday, March 15. However, all other aspects of the system are working normally.

Users can access the system with their Login credentials to take surveys or view survey results; only email notifications are not working. If you have been expecting notifications, you should log in and check your results.

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Login, many other services could be down 8-11 a.m. March 19 for security and software upgrades

Login and other services may be available but are not guaranteed from 8 a.m to 11 a.m. Saturday, March 19 while Information Technology Services conducts important quarterly maintenance. Login users will not be able to claim accounts or change passwords during this period. Other services, including email and portal.wvu.edu, also may be briefly affected.

The security patching and software upgrades will help protect improve the performance and protect the contents of University databases and applications. This work is being conducted this weekend, the start of spring break, to minimize inconvenience. ITS appreciates your patience.

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ITS suggests removal of Microsoft update that can cause Word and Outlook slowness

A recent Microsoft update can cause performance issues with Word and Outlook 2013 on Windows machines. Affected computers may periodically freeze or operate with extreme slowness when using these programs. Although Microsoft stopped distributing this update, some University-owned computers received it, so some faculty and staff could be experiencing problems.

Information Technology Services has provided simple instructions on how to check for this update and remove it: https://wvu.teamdynamix.com/TDClient/KB/ArticleDet?ID=11231

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Normal weekend STAR & eCampus maintenance extended until Monday morning

STAR, all STAR-related academic systems and eCampus will be unavailable on Sunday, March 6 from 12:01 a.m. until about 12:01 a.m. Monday, March 7 while Information Technology Services conducts important maintenance and upgrades. eCampus could become available sooner if work is completed early.

Portal.wvu.edu also will be unavailable during this time. However, a static page with the important links will remain available.

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Be suspicious of electronic communications during tax season as scammers attack

Information Technology Services urges all WVU faculty, staff and students to treat any electronic communication about taxes with extreme caution and forward suspicious-looking emails to DefendYourData@mail.wvu.edu for review. Hackers historically ramp up their attempts to steal personally identifiable information during tax season, and this year is no exception.

The Internal Revenue Service will not contact you by telephone or email. If you receive a written communication via the U.S. Postal Service, it DOES warrant your attention.

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Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

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