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IT News

ITS extending test scanning services during finals week

Information Technology Services will offer expedited scanning during final exam week. Faculty can drop off tests for scanning at both the Evansdale Library and the Mountainlair Service Centers anytime those locations are open. Here’s the timetable for when results will be available:

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ITS Connect walk-up support station closed for Thanksgiving, open for finals week

Information Technology Services is changing the hours it offers walk-up support in the Mountainlair during the holidays, but the ITS Connect team will be available throughout final exams week, 11:30 a.m.-4 p.m. Monday through Friday.

ITS Connect operates in the Mountainlair next to the Post Office. The location will be closed from Saturday, Nov. 21 through Sunday, Nov. 29 for Thanksgiving break, and from Saturday, Dec. 19 through Sunday, Jan. 10 for winter break.

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ITS reminds students, employees to be safe and skeptical when cybershopping

The holiday shopping season is already under way, and so are thieves who want to steal your personal and financial information. Information Technology Services  reminds all students and employees that you should NEVER use your WVU email account or your WVU credentials for personal online shopping.

Always shop on secure sites and make sure that the address in your browser begins with https://. The “s” signals “secure.”  Never provide your credit card information to anyone via email.

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STAR is back online; Login password changes may be affected by outage

STAR is back in service, and we apologize for this inconvenience this caused today. Replacing both power supplies to the server resolved the problem. We appreciate your patience while we worked to resolve the issues.

Remember: Any password changes made in the MyID/Login system since 7:30 a.m. Monday, Nov. 16 have NOT flowed to STAR or to your MIX email or Google Apps. If you changed your password this morning, you will need to change it again now that STAR is back in service.

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WVU Portal is new gateway to services for students, replacement for MIX

The WVU Portal, a new mobile-friendly application at portal.wvu.edu, will soon give current WVU students and newly admitted students a single front door to a variety of critical services and applications, from accessing eCampus, Gmail and STAR to checking the status of the PRT. The app goes live Monday, Dec. 7.

Portal.wvu.edu is replacing mix.wvu.edu at the end of the fall 2015 semester, and users will automatically be redirected to the new site through the end of the spring 2016 semester. MIX email will NOT be going away; it will remain accessible through portal.wvu.edu.

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STAR is currently down for students

Information Technology Services anticipates restoring access to STAR by 3 p.m. Monday. We are currently working to move it to a new server and will update when the work is complete. MIX is also continuing to experience problems. We apologize for this inconvenience.

 Any password changes made in the MyID/Login system since 7:30 a.m. today have NOT flowed to STAR or to your MIX email or Google Apps. If you changed your password this morning, you will need to change it again once STAR is back in service.

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ITS service and support hours will change over WVU holiday breaks

The Service Desk at Information Technology Services will have different hours during the upcoming holiday season and will be closed on University holidays.

When residence halls are closed, the Service Desk will generally operate Monday through Thursday from 7:30 a.m. to 8:30 p.m., and on Friday from 7:30 a.m. to 8 p.m. Normal hours resume when the residence halls reopen.

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eSEI, eCampus Request System will be unavailable 8-10 a.m. Sunday, Nov. 15

The electronic Student Evaluation of Instruction (eSEI), eCampus Request System and several other services will be unavailable 8-10 a.m. Sunday, Nov. 15 for important maintenance.

This security patching will help protect the contents of University databases and applications. The work is being conducted this weekend to prevent any inconvenience with eSEIs during the peak demand period ahead.

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Contact Service Desk

Phone: (304) 293-4444 | 1 (877) 327-9260
Email: ITShelp@mail.wvu.edu

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