The self-service and support tool at it.wvu.edu/help may be unavailable 7-11 a.m. Saturday, Nov. 7 while Information Technology Services upgrades to a new version of the software. This may affect faculty, staff and students trying to create a ticket or search for information. This planned maintenance outage also may affect technicians trying to resolve tickets at wvu.teamdynamix.com.
Here are some of the changes that users will notice when the work is complete: