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IT News

Faculty Day will feature Blackboard representatives in two sessions Friday, Oct. 23

Representatives of Blackboard, the vendor behind eCampus, are visiting WVU’s main campus for Faculty Day on Friday, Oct. 23. Instructors and POCs (points of contact) are invited to attend and discuss eCampus (Blackboard Learn 9), Collaborate and Mobile products. Faculty also can make enhancements requests, ask questions and get information on what is coming in the future product updates. Two sessions are scheduled. No reservation is necessary, but seating is limited.

Morning Session:

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Students: Be wary of phone scams and never give out personal information

Students should be wary of telephone scam artists who are ramping up their activity with the start of a new semester, often warning of dire consequences for problems related to financial aid, unpaid tuition or bills and similar issues. DO NOT provide Social Security Numbers, birthdates or any other personal information if you receive these calls, and do not wire money to the callers. Many scam artists will pretend to be law enforcement agencies, sometimes even masking the call to make it appear as if it is from a legitimate entity.

Students who have been contacted in previous schemes have falsely been told that warrants have been issued for their arrests and that scholarship funds are in jeopardy if personal information is not immediately provided, and/or that their information has been compromised.

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Students: Beware work-from-home, tutoring and other email scams

Scam artists are seizing on the start of a new school year by targeting WVU students with unsolicited emails offering ways to make money quickly. Students should be wary of any emails promising opportunities to work from home, to provide nanny or tutoring services, or to buy “enhanced” wireless Internet service the University

If it sounds too good to be true, it is. Do not click on any links or reply to the emails. Just forward suspicious emails as attachments to for review. Legitimate job offers are posted on MountaineerTrak.

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ITS Service Desk changing hours on Sept. 1 to better meet demand

The Service Desk at Information Technology Services is changing the hours it provides telephone-based support on Sept. 1 to match peak demand times.

New hours will be: Monday through Thursday, 7:30 a.m. to midnight; Friday, 7:30 a.m. to 8 p.m.; Saturday, 10 a.m. to 5 p.m.; and Sunday 10 a.m. to midnight. The number remains (304) 293-4444.

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WVU may reach more prospective students through Common Application

Prospective first-year students can now apply to WVU by filling out the same online application form used by more than 500 public and private institutions worldwide, a move that could help the University grow enrollment and broaden its geographic reach. WVU joined the Common Application Aug. 1.

Domestic and international first-time freshmen can apply using WVU’s online undergraduate application at or directly through the Common Application, The new fee for either method is $45 for in-state and out-of-state undergraduate students. Please note this is a change from previous years. The fee for international students is $60.

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MATLAB now free for all WVU students; older versions should be replaced

Information Technology Services has negotiated a new contract with MATLAB that includes an expanded set of Add-Ons and Toolboxes. Student can now visit SLIC, the Software Licensing Information Center, to install an identical version of the campus software, including all add-ons, on their personal computers at no charge.

Students who have purchased MATLAB in previous semesters should now download the free version to ensure they have the full set of Add-Ons and Toolboxes.

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WVU employees should NOT download Windows 10 on work machines

Although Windows 10 is now commercially available, WVU faculty, staff and students should NOT download the operating system onto University-owned machines until further notice.

Windows 10 is NOT supported by our virus protection product, Kaspersky Antivirus. Browser changes in Windows 10 also could contribute to compatibility problems with various WVU applications, such as MyAccess, eCampus and other critical tools.

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FINAL REMINDER: Course Tools tab no longer available in MIX

The ‘My Courses’ tab and all associated features in MIX have been deactivated over the summer as previously announced. Faculty are reminded that eCampus offers virtually every feature, as well as additional tools. Instructors also can email students before a course begins using STAR.

The training team offers classes on eCampus. For the schedule and more details, visit

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