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IT News

New look, self-service features coming in Information Technology Services

Faculty, staff and students will see a more intuitive, user-friendly and attractive self-service system for engaging help from Information Technology Services, starting Monday, July 20. The long-term goal of this project is to resolve more problems on first contact and to empower more users with the information they need to help themselves.

ITS is replacing the current tool with a new portal because Service Desk Express is no longer being updated or supported by the vendor who created it.

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New MyID system going live Monday, June 15; users will notice new look

WVU students and employees will notice a new appearance for the MyID service on Monday, June 15 because of changes Information Technology Services has made to the underlying software to improve security.

Existing users will NOT have to claim new accounts or reset passwords until they receive their typical expiration notices. When it is time to choose a new password, users will no longer have to answer a series of questions aimed at determining whether they are human or machine. Instead, users will simply check the box confirming “I’m not a robot.”

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Many applications, ITS services down 7 a.m.-noon Sunday, June 7

Many applications and services, including MyAccess, MyTime and Data Miner, may be unavailable from 7 a.m. to noon Sunday, June 7 while Information Technology Services performs a number of critical maintenance projects. Services could continue to be available, but access is NOT guaranteed during this scheduled maintenance period. Wall time clocks, however, will remain available for employees.

Affected services include:

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