To make the self-service ticket system easier to use, Information Technology Services has reorganized some categories, and added new features and forms.
Students, faculty and staff can access self-service by clicking on the white help button at http://it.wvu.edu/ or by visitinghttp://it.wvu.edu/support/service-desk. Once logged in using MyID credentials, they may report a problem, submit a request for a specific service or get routed to IT support in a specific college or department, or at a regional campus. Users may also log in to self-service to see the status of their problems or requests.
Many users can also access self-service by clicking on a red Help icon on their desktops.
Self-service requests are faster for customers because only one person submits the information. Tickets filed in the proper category are automatically directed to the group that will address the issue.
The changes, requested by customers, should reduce confusion. The improvements are also part of a continuing effort to provide one-stop shopping for ITS services.
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