Skip to main content

IT News

Change in ID verification practices may help speed up response from IT Service Desk

Starting Monday, March 3, many callers seeking help from the Information Technology Service Desk will no longer need to provide their WVU identification number.

Service Management Director Randy Stalnaker says only requests that involve account access, require funding or must be transferred to another unit for further assistance will require verification of the caller’s identity.

Stalnaker says he is making this change, which should speed up the Service Desk’s ability to help, in response to customer suggestions.

To look up your WVU ID number, go to: http://wvuid.wvu.edu

For the latest on outages, new tools and more, follow @WVUITServices on Twitter or “like” WVU Information Technology on Facebook.