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IT News

Mountaineer Card site and CS Gold services will be unavailable 7 a.m.-noon Nov. 26

Mountaineer Card-related services, including the MyMountaineerCard website, will be unavailable 7 a.m.-noon Tuesday, Nov. 26 while we do important work on the underlying system. You cannot purchase or change meal plans, make Mountie Bounty deposits or check balances during this time. Door lock administrators also cannot make access changes during this window.

Also during this time:

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New Information Security and Identity Theft policies available for public comment until Dec. 11

Between now and Dec. 11, faculty, staff and students can review and comment on two new policies addressing the use and protection of WVU technology resources: Information Security, and Identity Theft Detection and Prevention. Once approved, both policies will apply to faculty, staff and students across the University system.

The Information Security Policy formalizes many data and technology security practices already in place. It requires all technology owners, resources and data to be identified and inventoried. It also requires business continuity planning and enterprise technology risk management, as well as duty-specific training to ensure data is secured appropriately.

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Getting a new phone soon? Print Duo bypass codes so you’re ready for the switch

Thinking about scoring a new phone in a Black Friday deal? Be ready to set it up for Duo two-factor authentication by printing 10 bypass codes and stashing them in your wallet. Select “Print Backup Codes or Add Duo Token” at login.wvu.edu.
 
These codes are handy if you break, lose or replace the phone you used to set up your Duo Mobile account. If you replace your phone, you’ll need a one-time bypass code to log in and remove your old device then add the new one, even if you keep your old phone number.
 
The ITS Service Desk will close at 5 p.m. on the Monday and Tuesday of Thanksgiving week and will remain closed Nov. 27-30. The Service Desk will resume normal hours on Sunday, Dec. 1.
 
You can still look up answers and check for outages at it.wvu.edu/help. You may also leave voicemail at 304-293-4444 or create tickets by emailing ITSHelp@mail.wvu.edu, but these won’t be addressed until we reopen.

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ITS Service desk hours will be reduced over Thanksgiving break

The ITS Service Desk will close at 5 p.m. on the Monday and Tuesday of Thanksgiving week and will remain closed Nov. 27-30. The Service Desk will resume normal hours on Sunday, Dec. 1.

You can still look up answers and check for outages at it.wvu.edu/help when the University and ITS are closed. You may also leave voicemail at 304-293-4444 or create tickets by emailing ITSHelp@mail.wvu.edu, but these won’t be addressed until we reopen.

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Defend Your Data: Don’t Click and Tell on Social Media

ITS wants you to keep your online presence safe from the 3.48 billion people worldwide using social media. Connect with confidence and safely navigate social media by following these steps:

Update the privacy and security settings on every social media account. That includes disabling geotagging to prevent people from seeing your location and checking your app permissions to only download from trusted vendors.

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ITS Service desk hours will be reduced over Thanksgiving break

The ITS Service Desk will close at 5 p.m. on the Monday and Tuesday of Thanksgiving week and will remain closed Nov. 27-30. The Service Desk will resume normal hours on Sunday, Dec. 1.

You can still look up answers and check for outages at it.wvu.edu/help when the University and ITS are closed. You may also leave voicemail at 304-293-4444 or create tickets by emailing ITSHelp@mail.wvu.edu, but these won’t be addressed until we reopen.

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New process in place for WVU employees to request Adobe Creative Cloud software

Starting today (Oct. 7), all WVU employees who want access to an Adobe Creative Cloud product will need to request it on the ITS self-help site or contact the ITS Service Desk at 304-293-4444. This includes employees on the Beckley, Keyser and Health Sciences campuses.

The morning after your request has been approved, you can follow the Adobe Creative Cloud Installation Instructions to install the software you need on any two devices.

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Changes in how you access Adobe Creative Cloud software coming in October

WVU’s new one-year contract with Adobe ensures that Creative Cloud products are accessible to faculty and staff at no cost for the current academic year. However, licensing changes are required when all WVU-owned machines are updated with the 2019 version. After Oct. 14, you must request access, then log into a new Creative Cloud Desktop Application to install the product(s) you need. Adobe products will NOT be installed on WVU-owned machines by default.

No one is losing access. All 19 Creative Cloud products will be available through Aug. 13, 2020. The only change is in how you access those products. More details will be provided before Oct. 14, when IT staff remove all 2018 Adobe products from WVU-owned devices. With the new Creative Cloud Desktop App, you will be able to install the new software on any two devices you choose.

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