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IT News

ITS-supported computers will have hard drives remotely encrypted this summer

As part of the ongoing effort to strengthen security and protect WVU information, all computers supported by ITS will have their hard drives remotely encrypted. This upgrade will begin June 25 and continue throughout the summer. This process will not impact the day-to-day usability of your machine.

On Windows computers, users may be alerted that encryption has started, but the upgrade will take place in the background. On macOS computers, users will be prompted to enable encryption, but they may temporarily delay the required restart.

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New WVU Data Classification Policy available for review and public comment until July 13

Faculty, staff and students can now review and comment on a proposed WVU Data Classification Policy for the next 30 days. The new policy would require that all University data be classified in one of four categories: Sensitive, Confidential, Internal, or Public.  

Sensitive data includes Social Security numbers, driver’s license numbers, protected health information or protected research data. This kind of information must be protected to comply with state or federal laws or regulations.

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Register now for the free High Performance Computing Summer Institute July 16-19

WVU Research Computing is hosting a free High Performance Computing (HPC) Summer Institute at One Waterfront Place in Morgantown July 16-19. This four-day opportunity will be a mixture of lectures and hands-on lab time. Alternatively, participants can attend remotely via web sessions. 

The workshop will start off with a basic introduction to HPC, where new users can learn about using HPC clusters. In the following sessions, users will get a more in-depth look at programming, data storage and parallel computing. New and experienced users will both learn how to use Information Technology Services' HPC resources efficiently.

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Work to redirect MyAccess site to Portal is scheduled for 6-10 p.m. Wednesday, May 23

The MyAccess site will be unavailable from 6 to 10 p.m. Wednesday, May 23, while Information Technology Services works to redirect the application to During this time, employees should use wall clocks to report their hours.

When the work is complete, will automatically redirect users to the Portal, where access requires both WVU credentials and two-factor authentication. You will also then be able to log into some systems from off-campus, such as Mountaineer Marketplace, MyTravel and MyExpenses.

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MasterApps will still be needed for off-campus access to MyTime services

For security reasons, Citrix (MasterApps) will still be needed to access the MyTime suite of services (Leave Request, Time Card, Web Clock and Designee) from off-campus after replaces the MyAccess site on Sunday, May 20. MAP, Data Miner and Discoverer Reports also will require Citrix from any off-campus location.

Users who attempt to reach after May 20 will automatically be redirected to the Portal, where they will log in using their WVU credentials and two-factor authentication.

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ITS Service Desk adjusting hours during and after New Student Orientation

Information Technology Services will scale back Service Desk hours for the summer, when call volume typically drops. Starting Monday, May 14, the hours will be 7:30 a.m. to 7 p.m. Monday through Friday, and noon to 7 p.m. Sunday. The Service Desk will be closed on Saturdays. 

After New Student Orientation is finished, the hours will change again. From July 2 through Aug. 5, the Service Desk will operate 7:30 a.m. to 5 p.m. Monday through Friday and be closed on weekends. Regular hours will resume Monday, Aug. 6.

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Two-factor hardware now available online through WVU Barnes & Noble stores

Faculty, students and staff can now purchase hardware for use with two-factor authentication through the online WVU Barnes Noble bookstores. Information Technology Services recommends the use of the free Duo Mobile smartphone app, but display tokens ($24.98) are the simplest alternative for people who don’t have a smartphone.

Some Barnes Noble store sites are temporarily displaying the incorrect price. The company is aware of and in the process of correcting the errors. Staff fulfilling orders know to charge all customers $24.98.

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