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IT News

Delete old files this Data Privacy Day, Jan. 28

In support of Data Privacy Day, Information Technology Services recommends all employees delete files they no longer need, especially those containing protected, personally identifiable information, on Tuesday, Jan. 28.

Holding onto files that contain PII creates risk of identity theft. To minimize that risk, follow these tips:

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Expect to see new login screen more frequently over the coming months 

Whether you are faculty, staff or a student, you can expect to more frequently see a screen that asks you to choose your affiliation before logging into a service or system. Most people will choose Employees/Students. However, if you are employed by WVU Medicine, or you are paid by both WVU and WVU Medicine, click the WVU Medicine button.  

This screen already appears when you log into WVU Libraries (EZ Proxy), the 25Live room reservation tool and the WVU+kc (Kuali) research administration tool. In the future, additional services will display this screen. This quick extra step in the login process facilitates access to resources between WVU and its affiliates.   

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ID card policy approved by University Planning Committee, now posted at

A University policy that formalizes and standardizes practices around the issuance and proper disposal of WVU identification cards has been approved by the University Planning Committee and posted online. Among other things, this policy:

The Mountaineer Card Standard and the Identification Card Photo Use Standard, which provide governance and consistency with how cards are produced and ID card photos are shared, are also posted at Please direct questions to

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ITS Service desk hours will be reduced over winter break

The ITS Service Desk will close on the University’s holidays Dec. 24-26 and Dec. 31-Jan. 1, and it will operate on reduced hours throughout the two-week period.

The Service Desk will be closed the weekend of Dec. 28-29 and after 5 p.m. from Jan. 2 through Jan. 11. Normal hours resume on Sunday, Jan. 12.

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macOS Catalina cleared for install on Apple computers

Information Technology Services has completed testing Catalina, Apple’s latest macOS, with WVU systems and software. Critical applications such as eCampus, MAP, STAR, Microsoft Office and Sophos Anti-Virus were tested and are compatible with this release.

 On Thursday, Dec. 12, Catalina will be available to employees in Self Service for WVU-managed Apple computers. Other users may upgrade to Catalina using the Apple Store.

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Mountaineer Card site and CS Gold services will be unavailable 7 a.m.-noon Nov. 26

Mountaineer Card-related services, including the MyMountaineerCard website, will be unavailable 7 a.m.-noon Tuesday, Nov. 26 while we do important work on the underlying system. You cannot purchase or change meal plans, make Mountie Bounty deposits or check balances during this time. Door lock administrators also cannot make access changes during this window.

Also during this time:

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New Information Security and Identity Theft policies available for public comment until Dec. 11

Between now and Dec. 11, faculty, staff and students can review and comment on two new policies addressing the use and protection of WVU technology resources: Information Security, and Identity Theft Detection and Prevention. Once approved, both policies will apply to faculty, staff and students across the University system.

The Information Security Policy formalizes many data and technology security practices already in place. It requires all technology owners, resources and data to be identified and inventoried. It also requires business continuity planning and enterprise technology risk management, as well as duty-specific training to ensure data is secured appropriately.

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Getting a new phone soon? Print Duo bypass codes so you’re ready for the switch

Thinking about scoring a new phone in a Black Friday deal? Be ready to set it up for Duo two-factor authentication by printing 10 bypass codes and stashing them in your wallet. Select “Print Backup Codes or Add Duo Token” at
These codes are handy if you break, lose or replace the phone you used to set up your Duo Mobile account. If you replace your phone, you’ll need a one-time bypass code to log in and remove your old device then add the new one, even if you keep your old phone number.
The ITS Service Desk will close at 5 p.m. on the Monday and Tuesday of Thanksgiving week and will remain closed Nov. 27-30. The Service Desk will resume normal hours on Sunday, Dec. 1.
You can still look up answers and check for outages at You may also leave voicemail at 304-293-4444 or create tickets by emailing, but these won’t be addressed until we reopen.

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