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Customer and Communication Services

Customer and Communication Services provides critical information and direct customer support for ITS services, projects and initiatives. Our teams deliver clear, consistent messaging to faculty, staff and students, as well as web design, software licensing, training opportunities, and efficient, courteous phone-based help from the Service Desk and Application Support.

Vicki Smith

Executive Director

Vicki.Smith@mail.wvu.edu   |   (304) 293-2286



SERVICE MANAGEMENT

Alan Skillings

alan.skillings@mail.wvu.edu   |   (304) 293-9796


Service Desk

Terry Nebel

terry.nebel@mail.wvu.edu   |   (304) 293-5910


Application Support, Change Management and Software Licensing

Amy Baker

amy.baker@mail.wvu.edu   |   (304) 293-8998

Service Desk Hours and Contact

Service Desk Hours

Monday – Thursday: 7:30 a.m. – 10 p.m.
Friday: 7:30 a.m. – 8 p.m.
Saturday: 10 a.m. – 5 p.m.
Sunday: 10 a.m. – 10 p.m.

Closed on official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260
ITSHelp@mail.wvu.edu

Get Help

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.      

See Schedule