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Customer and Communication Services

Customer and Communication Services provides critical information, direct customer support and IT Service Management process frameworks for ITS services and initiatives. Our teams deliver clear, consistent messaging to faculty, staff and students, training resources for certain WVU systems, and efficient, courteous phone-based help from the Service Desk and Application Support. We also support administration of software licensing and the technology purchasing process.

Vicki Smith

Executive Director

Vicki.Smith@mail.wvu.edu   |   (304) 293-2286



SERVICE MANAGEMENT

Alan Skillings

alan.skillings@mail.wvu.edu   |   (304) 293-9796


Service Desk

AJ Emerling

aj.emerling@mail.wvu.edu   |   (304) 293-6693


Application Support, Change Management and Software Licensing

Amy Baker

amy.baker@mail.wvu.edu   |   (304) 293-8998

Connect With Us

Service Desk Hours and Contact

Service Desk Hours

Monday – Friday: 7:30 a.m. – 5 p.m.

Closed on Saturdays, Sundays, and official University holidays.

Contact Us

Information Technology Services
One Waterfront Place
Morgantown, WV 26506

(304) 293-4444 | 1 (877) 327-9260
ITSHelp@mail.wvu.edu

Get Help

Maintenance Schedule

To function effectively and securely, applications and the systems that support them must undergo regularly planned maintenance and updates.

See Schedule